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Distorted camera feed on iPad 7th generation, ios 13.2.3

December 5, 2019 - 7:36am #1

See attached image. Camera feed in our app is distorted, only on iPad 7th generation, with the latest iOS (13.2.3). Cannot reproduce on iPhone XS Max or iPad Pro.

Are there any known issues with the new iPad?

App built in Unity 2019.1.4f\

Thanks for your help!

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Image icon IMG_0006.png6.95 MB

Distorted camera feed on iPad 7th generation, ios 13.2.3

January 16, 2020 - 6:33am #6

Have you noticed anything unusual in the logs? I have found nothing different compared to an iPad Pros log output

Distorted camera feed on iPad 7th generation, ios 13.2.3

January 15, 2020 - 8:30pm #5

We are now getting reports of this same distortion from users on 7th gen iPads. Our app uses using Unity 2018.3.13 with Vuforia 8.0.10.

Earlier iPads and all iPhones we've tested work as expected.

One user reported that the camera worked fine on their 7th gen iPad initially, but a subsequent use of the app showed the distortion.

Distorted camera feed on iPad 7th generation, ios 13.2.3

January 15, 2020 - 6:25am #4

Have you found a solution, or get more information about what's happening? Having the same issue with the same iPad with Unity 2018.3.14. Sometimes it'll seem like we've fixed the issue only for it to pop back seemingly at random hours after it had been built 

Distorted camera feed on iPad 7th generation, ios 13.2.3

December 10, 2019 - 6:26am #3

We are using version 8.1.7, and are using image targets, cylinder targets and multi targets.

Thanks for the help.

Distorted camera feed on iPad 7th generation, ios 13.2.3

December 6, 2019 - 2:00am #2

Hi,

As far as I am aware not, could you please confirm the Vuforia version being used?

In addition, could you please tell us what features where you trying to access when you got the distorted video?

Thank you.

Vuforia Engine Support

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