By lukeAvara
on Thu, 12/05/2019 - 15:36
See attached image. Camera feed in our app is distorted, only on iPad 7th generation, with the latest iOS (13.2.3). Cannot reproduce on iPhone XS Max or iPad Pro.
Are there any known issues with the new iPad?
App built in Unity 2019.1.4f\
Thanks for your help!
Hi,
Hi,
As far as I am aware not, could you please confirm the Vuforia version being used?
In addition, could you please tell us what features where you trying to access when you got the distorted video?
Thank you.
Vuforia Engine Support
We are using version 8.1.7,
We are using version 8.1.7, and are using image targets, cylinder targets and multi targets.
Thanks for the help.
Have you found a solution, or
Have you found a solution, or get more information about what's happening? Having the same issue with the same iPad with Unity 2018.3.14. Sometimes it'll seem like we've fixed the issue only for it to pop back seemingly at random hours after it had been built
We are now getting reports of
We are now getting reports of this same distortion from users on 7th gen iPads. Our app uses using Unity 2018.3.13 with Vuforia 8.0.10.
Earlier iPads and all iPhones we've tested work as expected.
Have you noticed anything
Have you noticed anything unusual in the logs? I have found nothing different compared to an iPad Pros log output
Hi,
Hi,
We are continuing to get user complaints about distortion issue. Users report streaky vertical lines down the entire screen.
Does anyone at Vuforia have any suggestions about the cause or possible solution to this problem?
Thanks!
We are still getting
We are still getting complaints about this problem.
Can anyone with an iPad 7th gen device track down the issue?
Does anyone at Vuforia have any ideas about what is happening?
Thank you.
Hi,
Hi,
Unfortunately I don't have an ipad 7th generation to test out the behavior. Based on the first picture it seems that the camera feed is being somehow affected. However why only on that device it is strange.
Hello,
Hello,
I was able to reproduce this issue on an iPad 7 with Vuforia Engine 8.1.7. It is related to an issue that was fixed in a later version of Vuforia Engine (e.g. 8.3.X) to support of non-standard ARKit camera captured resolutions.
Hello medabit,
Hello medabit,
I have come across reproductions of this problem on newer components but iPad 6th:
iPad 6th generation
iOS 14.2
Unity 2019.4.22f1
Vuforia 9.8.5
Camera mode MODE_OPTIMIZE_SPEED
Hi medabit,
Hi medabit,
We've had feedback from users that the distorted image problem is now fixed on their iPad 7th gen devices. Thank you very much for resolving the issue!