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My Trackables portal problems ??

December 7, 2012 - 4:22pm #1

What's happened to the MY TRACKABLES  area ? 

I have tried several different browsers and none of them work. This is not a browser issue. Safari & Firefox no longer work.

Even after finally downloading a Trackable it freezes  Unity3.5  when I try to import into Unity3.5

I wonder how many other users are experiencing  this issue ?  

Are there any plans to release a stand alone image converter, as this would solve the issue.  Relying on an online unstable system is pushing our business against a wall. 

 

 

 

My Trackables portal problems - Server Issues

December 10, 2012 - 9:31am #4

Unfortunately there are some issues on the current TMS where the system is extremely slow on certain requests like trackable download or image upload.

We are aware of these issues and are doing everything we can to resolve them.

Thanks for your patience.

N

My Trackables portal problems ??

December 10, 2012 - 8:46am #3

I think its not just me... many users are having the same problem & it seems to be getting worse.  

Now when I sign into My Tackables there's no way to create a trackable for a project anymore.  I hit the "Create Trackable " link and then it simply refreshes the same page with my current ist of trackables in the project.  There's simply no options to create a trackable anymore.  

Is Vuforia aware of this ?  and if so are there any immediate plans to fix this ?  As it's impossible to create anyting Vuforia related without the basic ability to create a Trackable. 

Are there plans to at least have a stand alone tracker kit users can create on their own machines..  an online hub is simply pointless.

Sorry for the complaints as I really have high hopes for Vuforia ... but its becoming increasigly unsettling to see these issues unfloding.

Michael 

My Trackables portal problems ??

December 10, 2012 - 2:46am #2

Hi Mick,

Apologies that you have been having problems.

Are you still experiencing these?

thanks,

N

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