Log in or register to post comments

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

July 15, 2018 - 10:24am #77

i have the last updateof unity and vuforia version

X__X HELP

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

July 12, 2018 - 4:00pm #76

KidonG wrote:

HI guys i have the same issue i have an app on the app store and working in old version os ios.. 11.2 works perfectly, buy have problems. in the new version.  why can i do, i have all the updates of unity & vuforia

Which version of Vuforia and Unity are you using?

Thanks,

Vuforia Engine Support

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

July 12, 2018 - 2:12pm #75

HI guys i have the same issue i have an app on the app store and working in old version os ios.. 11.2 works perfectly, buy have problems. in the new version.  why can i do, i have all the updates of unity & vuforia

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

July 12, 2018 - 2:08pm #74

you find some help i have the same problem!! i need help

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

July 10, 2018 - 12:21pm #73

I updated the Unity but still wasn't working. The solution was disabling Auto Graphics API and Metal.



Unity 2018.1.7

Vuforia 7.1.35

Xcode 9.4.1



Previously I updated the Vuforia to 7.2 with Unity 2018.1.5 but didn't workout. The problem seems to be only the Metal.

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

July 9, 2018 - 8:51pm #72

Disabling the Auto Graphics API and removing Metal keeping OpenGLS worked for me as well.

Its really frustrating, I updated whole Unity from LTS to 2018, and had to update some project code only just to upgrade Vuforia to 7.1, yet didnt work.

This post saved it. Thanks!

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

June 15, 2018 - 8:02am #71

the update did not work for me. I could fix it by deactivating the "Auto graphic API" and leaving only active OpenGLES2

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

June 14, 2018 - 9:28am #70

G525 wrote:

its still happening, looks like vuforia was destroyed when they decided to partner with unity.

Can you share more details of the environment you're seeing this in? Can you confirm that Vuforia 7.1.34 or later is installed?

Thanks,

Vuforia Support

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

June 14, 2018 - 3:55am #69

I installed the following versions and the black camera screen is gone:

- Vuforia 7.1.35

- Xcode 9.4

- Unity 2018.1.4f1

 

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

June 13, 2018 - 7:29pm #68

its still happening, looks like vuforia was destroyed when they decided to partner with unity.

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

June 12, 2018 - 7:56am #67

Did you manage to publish the app or just tested it?

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

June 12, 2018 - 4:41am #66

Unity 2018.1.4f1

Vuforia 7.1.35

Xcode 9.4

Seems to work, no black screen.

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

June 8, 2018 - 1:13pm #65

We were able to build for iOS 11.4 with help from this video:

https://www.youtube.com/watch?v=3roMSonIG5c

Basically, we built using Xcode 9.3, but using iOS 11.4 support files.

To do that, you have two options: either copy the support files from Xcode 9.4 to 9.3, or download the support files from https://github.com/iGhibli/iOS-DeviceSupport/tree/master/DeviceSupport.

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

June 8, 2018 - 11:39am #64

it is working fine with:

- phone7 ios11.3

- xcode 9.3

- unity 2018.1.1f1

- vuforia 7.1.35

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

June 6, 2018 - 11:28am #63

kids wrote:

Unfortunately I still have the same problem with current versions of Xcode (9.4), Unity (2018.1.3f1) and Vuforia (7.1.35).

I was using your workaround with Xcode 9.2 in former App Releases but as were using Jenkins, it's not convenient to have any manual steps in the build process.

Vuforia says this problem should be fixed in 7.1.34 and that means in 7.1.35 as well, right?

But it's still there. Black screen on iOS 11.3.1 (iPhone 8) device and it doesn't mather if Metal support is enabled or not.

Please fix this horrible issue.

Are you able to build with XCode 9.3? It sounds like 9.4 might be causing an issue here, I'll see if I can get more information here.

Thanks,

Vuforia Support

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

June 6, 2018 - 5:44am #62

Unfortunately I still have the same problem with current versions of Xcode (9.4), Unity (2018.1.3f1) and Vuforia (7.1.35).

I was using your workaround with Xcode 9.2 in former App Releases but as were using Jenkins, it's not convenient to have any manual steps in the build process.

Vuforia says this problem should be fixed in 7.1.34 and that means in 7.1.35 as well, right?

But it's still there. Black screen on iOS 11.3.1 (iPhone 8) device and it doesn't mather if Metal support is enabled or not.

Please fix this horrible issue.

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

June 5, 2018 - 10:53am #61

Hi,

 

I upgraded my XCode to the public release of 9.4. I still get the "ERROR/AR(970) VideoBackgroundConfig with screen size of zero received" error though. Should I upgrade to the iOS 11.4 beta?

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

June 5, 2018 - 10:02am #60

ggaabe wrote:

I am having the same issue. I am on Vuforia 7.1.35, Unity 2018.1.2f1, XCode 9.3 Beta 2, and iOS 11.3 Beta on an iPhone 6s. Is there any reason why the patch isn't working with this combination?

It might be related to you having the beta versions of XCode and iOS. Would you be able to update these to the commercial versions and try again?

Thanks,

Vuforia Support

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

June 4, 2018 - 10:47pm #59

I am having the same issue. I am on Vuforia 7.1.35, Unity 2018.1.2f1, XCode 9.3 Beta 2, and iOS 11.3 Beta on an iPhone 6s. Is there any reason why the patch isn't working with this combination?

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

June 1, 2018 - 1:53am #58

Shocked there is still no fix for the metal incompatibility when another fix was released yesterday for a memory leak

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 23, 2018 - 12:21am #57

Hi, I updated vuforia and currently have version 7.1.31. 

When I try to upgrade via Unity->Help->Vuforia->Check for updates, it says that my version is up to date but I still have black screen on iOS.

How can I solve the issue? 

P.S 

I am currently using Unity 2018.1 and on android it works fine

 

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 21, 2018 - 7:49pm #56

Hello, how to upgrade vuforia extension in unity 2018.1?

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 21, 2018 - 4:43am #55

Strasza wrote:

pant76 wrote:

Hi, thanks for reply

Xcode v.9.3

Unity3d V. 2017.3.0p3 with Vuforia 7.0.43

Ipad Pro processor A10x IOS 11.3.1

The xcode log is attached.

I also tryed in the same situation with iphone6 IOS 11.3.1 and all is ok there.....you can find also log iphone in attachment

As mentioned in this thread and others, iOS 11.3 + XCode 9.3 are not compatible with ARKit devices with Vuforia 7.0.X at the current time. You'll need to upgrade to Vuforia 7.1.34 in Unity 2018.1 for these devices to work. There is a patch slated for 7.0 to address this issue here. Any updates on this patch will be posted to the forums.

Thanks,

Vuforia Support

Thank you i think that was the problem!

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 20, 2018 - 7:19pm #54

I tried to update my Vuforia from the link in Target Behaviour Component and I downloaded "UnitySetup-Vuforia-AR-Support-for-Editor-2018.1". I opened it and tried to run the installer but the default path was empty. I selected Unity folder in Program Files but it causing error says, "Unable to locate Untiy.exe"

Does anybody know how to fix this? I couldn't find information on online...

Thank you in advance

 

EDIT:

Never mind, I found a solution

https://answers.unity.com/questions/1214631/failed-to-locate-unityexe.html

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 18, 2018 - 10:24am #53

pant76 wrote:

Hi, thanks for reply

Xcode v.9.3

Unity3d V. 2017.3.0p3 with Vuforia 7.0.43

Ipad Pro processor A10x IOS 11.3.1

The xcode log is attached.

I also tryed in the same situation with iphone6 IOS 11.3.1 and all is ok there.....you can find also log iphone in attachment

As mentioned in this thread and others, iOS 11.3 + XCode 9.3 are not compatible with ARKit devices with Vuforia 7.0.X at the current time. You'll need to upgrade to Vuforia 7.1.34 in Unity 2018.1 for these devices to work. There is a patch slated for 7.0 to address this issue here. Any updates on this patch will be posted to the forums.

Thanks,

Vuforia Support

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 18, 2018 - 4:28am #52

Hi all, found solution that works for me.

https://www.youtube.com/watch?v=3roMSonIG5c

Best regards (:



 

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 18, 2018 - 12:10am #51

Strasza wrote:

Hello pant76,

It is recommended to use XCode 9.3 as that is the latest release and later versions are in beta and un-tested. Without further information on the issue you are having there is not much for us to do to assist. Can you share any relevant log data from your issue? Are you able to reproduce this within the samples? Are you on Unity or native? Which version of Unity and Vuforia?

Thanks,

Vuforia Support

Hi, thanks for reply

Xcode v.9.3

Unity3d V. 2017.3.0p3 with Vuforia 7.0.43

Ipad Pro processor A10x IOS 11.3.1

The xcode log is attached.

I also tryed in the same situation with iphone6 IOS 11.3.1 and all is ok there.....you can find also log iphone in attachment

 

 

PLEASE NOTICE:

I bought the ipad, connected it and installed my app on device.....everithyng worked ok for about 3/4 days..... then the black screen problem appeared (same application....no redeploy).....maybe (not sure) ipad was upgraded from IOS 11.3.0 to 11.3.1

SAME problem with Vuforia samples imagetargets -->the log attached is comung from vuforia sample not my app

NOTICE:

today i factory-resetted ipad (now ios 11.3.1) and reinstalled vuforia samples....

Black screen with rear camera.....all ok with front camera

 

AttachmentSize
Plain text icon ipadLog_blackscreen.txt52.17 KB
Plain text icon iphoneLog_noBlackScreen.txt53.48 KB

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 17, 2018 - 1:43pm #50

Hello pant76,

It is recommended to use XCode 9.3 as that is the latest release and later versions are in beta and un-tested. Without further information on the issue you are having there is not much for us to do to assist. Can you share any relevant log data from your issue? Are you able to reproduce this within the samples? Are you on Unity or native? Which version of Unity and Vuforia?

Thanks,

Vuforia Support

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 17, 2018 - 11:00am #49

Vuforia TEAm! PLEASE give us a feedback.....do you know this issue?

I checked and what happened is that there is no reason why camera stop working the model is IPAD Pro with a10x processor in other ios devices it works

it's urgent my client is waiting for a response

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 15, 2018 - 12:17pm #48

Black screen in ipad pro xcode 9.5 vuforia 7.....some additional elements:

I deployed the application with xcode 9.5 and cable to ipad pro.....all was ok.....after some days the app started reporting the problem. i used test flight to deploy the app, i reinstalled from test flight several times.....nothing worked. Now ipad has ios 11.3.1 (when app worked fine ipad was ios 11.3 now 11.3.1)

Need solution soon please 

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 15, 2018 - 1:45am #47

pixelstein wrote:

Didn't solve the problem. Still getting a black screen. Tried OpenGLES2 and or OpenGLES3. 

 





What device are you using? Also, what elements are in your scene - is there a Unity UI Canvas?

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 14, 2018 - 2:58pm #46

Same problem here. Urgently need a fix!

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 14, 2018 - 2:25pm #45

So I've been able to get my app working once I went with the Xcode 9.2 hack for 11.1 and forward. Problem I'm having now is that the app will work for a day or 2 but then it will kinda crash on startup. Kinda crash meaning it will return to the homescreen after a frame of black but I will notice that it's working/rendering when I double click home and see the preview with my UI and camera feed. But I can't switch to it as it will soft crash again to the background. Anyone else notice anything like this lately? 

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 14, 2018 - 2:01pm #44

Didn't solve the problem. Still getting a black screen. Tried OpenGLES2 and or OpenGLES3. 

 

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 14, 2018 - 1:07am #43

NivekJump wrote:

Hey Guys, Could you solve this problem???

If you did... Can you tell us how? Thank you so much!!

 

As mentioned on other threads in this forum - if you are using Unity, go to player settings:



Change the graphics API from Metal (or automatic) to GLES 3.0 or GLES 2.0 to fix this issue in unity.



You're welcome ;)

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 11, 2018 - 5:30pm #42

Hey Guys, Could you solve this problem???

If you did... Can you tell us how? Thank you so much!!

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 11, 2018 - 1:01am #41

Strasza wrote:

ICEDevelopers - Can you confirm that the Vuforia version in your Vuforia Configuration is 7.1.34? Could you also share the logs when the issue is occurring?

edulink - Can you also share your logs?

Thanks,

Vuforia Support

 

I can confirm we are using 7.1.34, xcode 9.3 and unity 2018.1.0f1 - After spending all day yesterday looking at the Xcode logs and removing things from the unity scene, the main cause of our issue is the UI Canvas component in Unity. Project works fine without a Canvas in the Unity Scene - as soon as we add one, the Vuforia camera renders black and the below Xcode log shows

I must stress that this issue appears to be specific to our Ipad Air models running IOS 11.3, our Ipad Pro and iPhone models on 11.3 run the app with no problems - using an iphone 6s, iphone 7 and iphone x.

Scroll to the bottom of the log to see the UIView conflicts

Xcode Log:

StartVuforia

UnityEngine.DebugLogHandler:Internal_Log(LogType, String, Object)

UnityEngine.DebugLogHandler:LogFormat(LogType, Object, String, Object[])

UnityEngine.Logger:Log(LogType, Object)

UnityEngine.Debug:Log(Object)

Vuforia.VuforiaARController:StartVuforia(Boolean)

Vuforia.VuforiaARController:StartAfterInitializationCompleted()

Vuforia.VuforiaARController:UpdateState(Boolean, Boolean)

Vuforia.DigitalEyewearARController:Update()

System.Reflection.MonoMethod:InternalInvoke(Object, Object[], Exception&)

System.Reflection.MonoMethod:Invoke(Object, BindingFlags, Binder, Object[], CultureInfo)

System.Reflection.MethodBase:Invoke(Object, Object[])

System.Delegate:DynamicInvokeImpl(Object[])

System.MulticastDelegate:DynamicInvokeImpl(Object[])

System.Delegate:DynamicInvoke(Object[])

Vuforia.DelegateHelper:InvokeDelegate(Delegate, Object[])

Vuforia.DelegateHelper:InvokeWithExceptionHandling(Action)

Vuforia.VuforiaBehaviour:Update()



(Filename: /Users/builduser/buildslave/unity/build/Runtime/Export/Debug.bindings.h Line: 43)

cameraDeviceStartCamera

2018-05-11 08:53:49.516802+0100 demo[283:9907] ERROR/AR(283) 2018-05-12 08:53:49: VideoBackgroundConfig with screen size of zero received, skipping config step

2018-05-11 08:53:49.523841+0100 demo[283:10000] Deleting old image data @ 0x0

2018-05-11 08:53:49.523956+0100 demo[283:10000] Created new image data buffer @ 0x11b4a8000 w/ 1382400 bytes

Setting up 1 worker threads for Enlighten.

  Thread -> id: 17174f000 -> priority: 1

2018-05-11 08:53:50.404819+0100 demo[283:10028] DEBUG/AR(283) UIView has CAMetalLayer layer class

2018-05-11 08:53:50.405214+0100 demo[283:10028] DEBUG/AR(283) UIView does not respond to selector renderFrameVuforia

2018-05-11 08:53:50.405349+0100 demo[283:10028] DEBUG/AR(283) UIView has CAMetalLayer layer class

2018-05-11 08:53:50.405389+0100 demo[283:10028] DEBUG/AR(283) UIView does not respond to selector renderFrameVuforia

2018-05-11 08:53:50.405422+0100 demo[283:10028] DEBUG/AR(283) Could not find a UIView with CAEAGLLayer or CAMetalLayer layer class that responds to selector renderFrameVuforia

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 10, 2018 - 9:09am #40

ICEDevelopers - Can you confirm that the Vuforia version in your Vuforia Configuration is 7.1.34? Could you also share the logs when the issue is occurring?

edulink - Can you also share your logs?

Thanks,

Vuforia Support

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

May 10, 2018 - 7:29am #39

edulink wrote:

No luck here.. I tried it with the latest Vuforia (7.1.34) and the latest iOS (11.3.1) on iPhone 7. I don't use Unity, and tried it with 3 XCode versions: 9.2 (with the workaround for 11.3), 9.3 and 9.4 (beta). All with the same results.. the black screen





Same result here but after using the exact same of the unity editor 2018.1.0f2 and updating the vuforia plugin within to the patch version 7.1.34, we are still experiencing the black screen issue with xcode 9.3 AND xcode 9.2.. not good news.. rolling back to 2018.1.0f1 for now to see if it fixes... if not we will have to roll back to an older version of unity? This is not ideal for us 

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

April 30, 2018 - 2:09pm #38

No luck here.. I tried it with the latest Vuforia (7.1.34) and the latest iOS (11.3.1) on iPhone 7. I don't use Unity, and tried it with 3 XCode versions: 9.2 (with the workaround for 11.3), 9.3 and 9.4 (beta). All with the same results.. the black screen

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

April 30, 2018 - 1:17pm #37

The following setup worked for me:

  • Unity 2018.1.0f1
  • Vuforia 7.1.34
  • XCode 9.3

Tested on:

  • iPhone 6 running iOS 11.3
  • iPad pro 9.7" running both iOS 11.3 and iOS 11.3.1

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

April 29, 2018 - 1:38pm #36

Chilton method worked - copy iOS 11.3 device support file from Xcode 9.3 into Xcode 9.2 - Compile build with Xcode 9.2.

Installing directly onto iPhone running 11.3 worked.

Question - I'm submitting archive from this build to the app store via Xcode 9.2. Will this work on iPhones running 11.3?

 

Vuforia Management - This is a critical problem that seems like it should be getting major resources to patch immediately.

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

April 27, 2018 - 4:35am #35

Is it possible to use Vuforia 7.1.34 with Unity 2017.3.1? If so, how to we do that? :)

 

Thanks

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

April 24, 2018 - 1:55pm #34

vincentchan wrote:

I have just tested it today and I still got the black screen on my iPad Pro 2017.

I have Xcode 9.3 and devices with iOS 11.3.

I have just tested with Unity 2018.1.0b13 and Unity 2018.2.0b1 and I still got the black screen. Instead of Vuforia 7.1.34., they actually downloaded 7.1.31:a1fa87164815f507ad260aae34217617 (direct copied form the "version" text file in Asset folder).

You'll need Vuforia 7.1.34 for the fix for this issue. Unity 2018.1.0f1 or later (the commercial release) will have the download option for this. You can get it to work with 2018.2, but due to this version being integrated with the Unity Hub, you'll need a couple extra steps. The user Aidan-Wolf describes how to update Vuforia within the Unity Hub 2018.2 build in this thread: https://forum.unity.com/threads/known-issue-when-developing-with-vuforia-7-xcode-9-3-and-ios-11-3-beta-arkit-1-5.516117/

Thanks,

Vuforia Support

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

April 24, 2018 - 1:25pm #33

Tried it with iOS 11.3.1.  Still the black screen. :(

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

April 24, 2018 - 1:03pm #32

iOS 11.3.1 is out officially. Has anyone tested it on that yet? Or is it working with thee Vuforia update? I tried all the methods here but only one by chilton works. Has anyone tried 11.3.1 yet?

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

April 23, 2018 - 9:23pm #31

I have just tested it today and I still got the black screen on my iPad Pro 2017.

I have Xcode 9.3 and devices with iOS 11.3.

I have just tested with Unity 2018.1.0b13 and Unity 2018.2.0b1 and I still got the black screen. Instead of Vuforia 7.1.34., they actually downloaded 7.1.31:a1fa87164815f507ad260aae34217617 (direct copied form the "version" text file in Asset folder).

 

 

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

April 20, 2018 - 10:36am #30

Hello all,

This issue has been resolved within Vuforia 7.1.34.

The native SDK containing this fix can be downloaded here: https://developer.vuforia.com/downloads/sdk

Unity 2018.1.0f1 and later will be able to download this version of the SDK. This commercial build of 2018.1 should be available very soon.

Thank you all for your patience as we resolved this issue,

Vuforia Support

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

April 17, 2018 - 1:22am #29

thank you " forum" for resolving this problem while waiting for an update of vuforia !

 

Best regards

Squallow

Resolution for Vuforia 7 / iOS 11.3 black screen problem?

April 16, 2018 - 12:22pm #28

Hello Straza,

any news about the fix? It's been a long time since the issue is known and Xcode 9.3 + iOS 11.3 are officially launched. I agree with the user above that commented on how Apple ecosystem quickly adapts to newer versions. Our product is complex and requires integration with a lot of swift native code and this problem is holding us back on our migration to Xcode 9.3.

To be honest since Vuforia started to ship together with Unity it has been a nightmare for us. I understand that it makes things easier to starting developers, but remember that there is also the problem with the auto-attach camera script that you haven't patched yet and the haunting sample files that are copied into my project every single time!

Please, revert to the old way: Vuforia as a separate plugin and no automatic configurations/attachments and integration code open so we can work around problems like this asap!

Best regards,

Pages

Log in or register to post comments