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Vuforia Camera black screen on IPAD IOS 13.3

March 1, 2020 - 8:37pm #1

When I open a screen that use Vuforia camera the Vuforia camera went black.This happen only in IPAD IOS 13.3 other IOS device work fine.

Using Vuforia engine 8.6.7

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conman24
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November 19, 2016
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Vuforia Camera black screen on IPAD IOS 13.3

March 13, 2020 - 7:32am #5

Getting the same issue here on iPhone 6.

The camera is running because image markers still get triggered, but the camera feed is not being rendered to the screen. Newer devices all okay.

If I untick Auto Graphics API, remove Metal and use OpenGLES3 instead it works. Don't really want to remove the ability for newer devices to use Metal though. Technically the iPhone6 does support Metal so it should work. But it doesn't.

antifuzz
Joined:
February 19, 2013
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Vuforia Camera black screen on IPAD IOS 13.3

March 3, 2020 - 5:59am #4

Hi,

Could you please try and run the Core Sample apps and let me know if you still see the issue?

If yes, please provide a log dump from xcode with the issue reproduced?

Thank you.

Vuforia Engine Support

mcotora
Joined:
March 15, 2019
Posts: 1673
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Vuforia Camera black screen on IPAD IOS 13.3

March 2, 2020 - 6:53pm #3

I'm using IPAD AIR 2019 and Unity 2019.2.17f1

conman24
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November 19, 2016
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Vuforia Camera black screen on IPAD IOS 13.3

March 2, 2020 - 7:04am #2

Hi,

Could you please confirm the iPad version? and did you use Unity?

Thank you.

Vuforia Engine Support

mcotora
Joined:
March 15, 2019
Posts: 1673
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