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Vuforia Initialization Failed

August 16, 2016 - 9:01am #1

Hi There, 

We've been developing an app using the Vuforia SDK in Unity for some time. We're using Unity 5.2.4 & Vuforia 5.5.9 for this one. We're seeing an odd crash log in Hockeyapp that we are having trouble reproducing. I get two crashes that occur at the same time on a wide range of devices and versions: 

1. Vuforia initialization failed:

  at Vuforia.DefaultInitializationErrorHandler:SetErrorCode(InitError)

  at Vuforia.DefaultInitializationErrorHandler:OnVuforiaInitializationError(InitError)

  at Vuforia.VuforiaAbstractBehaviour:Start()

2. Vuforia initialization failed

  at Vuforia.VuforiaAbstractBehaviour:Start()

It appears to only affect certain users, but when is present it will often crash several times for them. I'm not sure if its even crashing the app or its just a Vuforia thing but I would rather know then not know. We haven't been able to replicate it but I was wondering if anyone had any insight into either what might be causing this or how we could glean more info. I traced them all the way back to the Start assembly but we couldn't get much more from that.  

Sample devices we're getting it on : 

iPhone 6s                               9.3.3

iPad Mini 4                            9.3.2

iPhone 5s (A1433/A1453)    9.21

iPhone 6                               9.3.2

Thanks in advance!

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