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Vuforia not supported on iOS 11.3?

February 5, 2018 - 5:14pm #1

When trying to run Vuforia on a device with iOS 11.3 beta installed, the screen is black and the following error appears:

 

"cameraDeviceStartCamera

ERROR/AR(52208) 2018-02-06 17:12:59: VideoBackgroundConfig with screen size of zero received, skipping config step"

 

This happens in a blank Unity scene with just the "ARCamera" prefab in the scene. This scene runs fine on Android and an iPhone running 11.2.5

 

Target OS: iOS 11.3

Unity: 2017.3.0p2

Vuforia: 7.0.43

Devices tested: iPhone 7, iPhone 7+

Vuforia not supported on iOS 11.3?

April 5, 2018 - 11:02am #9

Hello all,

Please refer to this thread for the most up to date information: https://developer.vuforia.com/forum/ios/resolution-vuforia-7-ios-113-black-screen-problem

Thanks,

Vuforia Support

Vuforia not supported on iOS 11.3?

April 4, 2018 - 10:46am #8

Hello all,

I am working to get information about the plan for resolving this issue. I will update the forums as soon as I have any relevant information.

Thanks for your patience,

Vuforia Support

Vuforia not supported on iOS 11.3?

April 4, 2018 - 9:31am #7

sam598 wrote:

The one way you can build to a device with iOS 11.3 is to create an ad hoc build with XCode 9.2 and install the application through iTunes, or test flight.

 

This method works for me as well.

Looking forward to an update.

Vuforia not supported on iOS 11.3?

April 4, 2018 - 9:08am #6

The one way you can build to a device with iOS 11.3 is to create an ad hoc build with XCode 9.2 and install the application through iTunes, or test flight.

However this workaround is time consuming and all but impractical in a real production. My employer nearly missed an airplane flight waiting on an ad hoc build for their brand new iPhone.

I know Vuforia has other urgent priorities for iOS, like the app store approval issue. But I wanted to highlight how issues like these are costing developers time and money.

Vuforia not supported on iOS 11.3?

April 3, 2018 - 10:35am #5

seconded for an update.

I just tried with the full iOS release and have the black screen. Tested another AR app and it worked as expected.

 

 

Vuforia not supported on iOS 11.3?

April 2, 2018 - 10:00am #4

Has there been any update for this? 11.3 has been officially released, so just using Xcode 9.2 isn't a viable solution for a released app.

Vuforia not supported on iOS 11.3?

March 29, 2018 - 9:50am #3

It's now almost 2 months since this post. When will this issue be resolved?

Vuforia not supported on iOS 11.3?

February 6, 2018 - 8:53am #2

Hi sam598,

Thanks for your report. This is a known issue that is being addressed. For more information please refer to this post: https://developer.vuforia.com/forum/ios/known-issue-when-developing-vuforia-7-xcode-93-and-ios-113-beta-arkit-15

Thanks,

Vuforia Support

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