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App Crash On Some Unity Android Devices

By kierans on Tue, 10/06/2015 - 10:28

Vuforia SDK Version: 4.2.3 -Description with steps to reproduce:

Hi,

We currently have an app on the google play store that crashes on some android devices such as the Hudl2.

We are using Unity 5 and the latest vuforia.

You click to start the app and immediately receive a 'Unfortunately AliveLab has stopped' message. I have tried created an empty unity app and loading that which works fine. As soon as I import the latest Vuforia however, it then crashes. I don't even have to put any of the vuforia prefabs in the scene and it will crash on some devices every single time.

The android store bug report is as follows:

 

java.lang.Error: FATAL EXCEPTION [UnityMain]Unity version : 5.0.1f1Device model : Pegatron Hudl 2Device fingerprint:Device fingerprintCaused by: java.lang.Error: signal 11 (SIGSEGV), code 0 (?), fault addr 000011c3Build fingerprint: 'Hudl/HTF8A4XX/HTF8A4:4.4.2/KOT49H/rel.android-build.20150106.154003:user/release-keys'Revision: '0'pid: 4547, tid: 4563, name: UnityMain >>> app-bundle-id <<<r0 00008892 r1 00000000 r2 00000060 r3 0000003ar4 14704040 r5 7cf001e0 r6 00000000 r7 15e13698r8 fffd02b8 r9 00000060 sl 00000000 fp fffd02b8ip 0012bbb8 sp 7a1cfcc0 lr 1548ce0c pc 00000000 cpsr 6e612e6cat Unknown.00000000(Unknown Source)at libunity.0048ce08(Native Method)at libunity.00489ef0(Native Method)at libunity.00489e90(Native Method)at libunity.0022cba0(Native Method)at libunity.0012efc8(Native Method)at libunity.0012ea98(Native Method)at libunity.002af5c0(Native Method)at libunity.002af4a0(Native Method)at libunity.002af224(Native Method)at libunity.004b9248(Native Method)at libunity.004bde28(Native Method)at libhoudini.0006275c(Native Method)

This is causing us a real problem as we are having to refund the physical product which goes alongside the app. Any help is appreciated.

Many Thanks

-Development OS (Mac OS X, Windows, Linux): Windows -Mobile OS and Version: Android -Mobile Device Manufacturer and Model name: Tesco Hudl2 -Do the Vuforia Sample Applications show the same behavior?: Yes

AlessandroB

Tue, 06/09/2015 - 14:47

Permalink

Could you provide the following details:

- exact Model number of the device

- Android OS version

- can you reproduce the crash using one of the Vuforia Samples ? 

 

Hi AllesandroB,

 

The device model is Pegatron Hudl 2 and it is running android 4.4

We have even tried creating a project and just importing vuforia into it in Unity without doing anything else and that causes it to crash.

We have over 50 reports of this now.

Hi,

sorry to bump this but we are receiving a lot of grief about this now from the public.

We are also having the same issue on the following devices:

S3mini

S4mini

TAB3 7'

Thanks