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Cannot Download Target Database

By TrishCabs on Thu, 07/26/2018 - 10:50
Vuforia SDK Version: 7.2 - Description with steps to reproduce: Hello, tried downloading my target database but it only gets stuck at loading and eventually prompts me with broken page. Anyone can look at it? - Development OS (Mac OS X, Windows, Linux): Mac OS X - Mobile OS and Version: N/A - Mobile Device Manufacturer and Model name: N/A - Do the Vuforia Sample Applications show the same behavior?: N/A

artechsas

Thu, 07/26/2018 - 14:46

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Having the same problem here... It started 2 weeks ago with a 200 markers database, so I created a new one and the smaller one worked just fine. Today this database has 20 markers and it is giving me timeout again. Can you please look into this? 

Hello,

We are aware of the performance issues with the Vuforia Target Manager and are working hard to resolve them ASAP.

Apologies for any inconvenience, and thank you for your patience.

-Vuforia Engine Support

Hello @masch,

The dev ops team believes it has resolved the issue relating to the Target Manager's performance. We've introduced additional monitoring to more quickly address this specific issue if it arises again.

[quote=90030]

Unable to download target image file

[/quote]

We aren't seeing this issue with any datasets on a few different internal accounts. Could you try downloading this with a different browser?

Thanks,

Vuforia Engine Support