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Can't download Device Database in Target Manager

August 19, 2021 - 7:04am #1

Vuforia SDK Version: 9.8 -

Description with steps to reproduce: Hey!

For the last few days i tried to download my device database with 7 object targets but it always fails to download it.
The "compiling database" message shows for a few minutes but after that it goes back to the Target Overview.
I also tried to add a new database and download the object targets but with the same error. Neither unity package nor visual studio development platform works. Using different browsers also didn't work. My internet speed shouldn't be the problem.

- Luisa -

Development OS (Mac OS X, Windows, Linux): Windows -

Mobile OS and Version: Android -

Mobile Device Manufacturer and Model name: Sony -

Do the Vuforia Sample Applications show the same behavior?:

Can't download Device Database in Target Manager

September 2, 2021 - 10:53am #7

Hello @LuisaH,

The cloud team has reviewed the issue and provided the following feedback:

"...the problem is the target with UUID b1b690f69d7e4c2baad7aaedeb5ac9f9 and name "Ehefrau". The Object Scanner OD file is invalid/damaged, with encapsulated files being of zero size..."

Unfortunately, these issues were only detected while packaging for a device database. I've opened a discussion with the product team to determine ways to improve the UX so you're not left wondering what went wrong when a download fails.

That being said, it looks like the error occurred somewhere during the scanning process. I would recommend to re-create the scan object and try again.

Please let us know if you encounter the issue again. And apologies for the inconvenience.

Thanks,

Vuforia Engine Support

Can't download Device Database in Target Manager

August 27, 2021 - 9:11am #6

Hello @LuisaH,

I tried to replicate your issue using my account, i.e. downloading a device database with seven (7) Object Targets from the Target Manager, and was unable to do so.

I'll reach out to our Cloud Team to see if they can find any specific errors related to your account and/or targets.

Thanks,

Vuforia Engine Support

Can't download Device Database in Target Manager

August 26, 2021 - 1:09pm #5

Hey,

 

i don't get any error messages.

A few minutes after the "compiling database" message shows, it just goes back to the list of object targets.

I tried downloading it on a different computer today, but i still have that issue.

 

-Luisa

Can't download Device Database in Target Manager

August 26, 2021 - 8:41am #4

Hey there,

 

Sorry for the delay in response. Could you verify that you don't get any error messages?

 

Kind regards,

Patrick Scheper

Technical Community Manager

Can't download Device Database in Target Manager

August 20, 2021 - 7:58am #3

Hey!

i tried these browsers:

 

Firefox: 91.0.1

Google Chrome: 92.0.4515.159

Brave: 1.28.105

Edge: 92.0.902.78

 

i also tried downloading just 1 object target but no change.

 

- Luisa

Can't download Device Database in Target Manager

August 20, 2021 - 5:37am #2

Hey there,

 

I'm sorry you're not able to download your databases... Could you let me know which browser you're running, and possibly which version? Have you tried to use another browser?

Thanks!

 

Kind regards,

Patrick Scheper

Technical Community Manager

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