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iPhone X black screen with Vuforia AR + VR

December 15, 2017 - 8:29am #1

Vuforia SDK Version: 5.5 -

Description with steps to reproduce: Hi Our AR+VR app built with Unity 5.4 + Vuforia 5.5 is running ok in all IOS and Android devices, but with the new Iphone X and Iphone 8 the stereo image in AR and VR a black screen is shown. However the AR if working, you can heard the sounds when pattern is recognized. The mono view in AR and VR (no stereo) funciona perfecto Debugging In Xcode we see the message "RenderTexture.Create failed: width & height must be larger than 0" all time Any help? Thanks in advance -

Development OS (Mac OS X, Windows, Linux): OS X Sierra -

Mobile OS and Version: IOS 11.2 -

Mobile Device Manufacturer and Model name: IPHONE X AND IPHONE 8 -

Do the Vuforia Sample Applications show the same behavior?:

iPhone X black screen with Vuforia AR + VR

April 17, 2018 - 4:56pm #6

I realize that I should have been following this other thread - https://developer.vuforia.com/forum/ios/resolution-vuforia-7-ios-113-black-screen-problem. These posts are just reporting the same issue.

iPhone X black screen with Vuforia AR + VR

April 17, 2018 - 12:00pm #5

This morning I downloaded the Vuforia Core Samples project from the Unity Asset store - https://assetstore.unity.com/packages/templates/packs/vuforia-core-samples-99026. I built this project with Unity 2017.3.1f1, Vuforia 7.0.47, and Xcode 9.3.

This app ran fine on an iPhone 6, but did not work properly on an iPhone 7+ or iPhone X device. For the later model iPhones the Vuforia camera screen was black. All devices were running iOS 11.3 (15E216), which was released by Apple in March - https://developer.apple.com/news/releases/?id=03292018a

The results seem similar to this issue - https://developer.vuforia.com/forum/ios/known-issue-when-developing-vuforia-7-xcode-93-and-ios-113-beta-arkit-15 - and in fact I did at one point have the iOS 11.3 beta installed on the iPhone X device.

 

iPhone X black screen with Vuforia AR + VR

April 17, 2018 - 10:14am #4

What version of Vuforia + Unity are you using? The original post mentions using Vuforia 5.5, which will not support iOS 11 and is likely the root of their issue.

Thanks,

Vuforia Support

iPhone X black screen with Vuforia AR + VR

April 16, 2018 - 5:48pm #3

Seeing the same thing - camera image is black screen on iPhone X, but works fine on iPhone 6.

iPhone X black screen with Vuforia AR + VR

April 10, 2018 - 9:35pm #2

Same issue. Nothing but  black screen for both iPhone8+ and X, single cameras seem to be fine. 

Please help!

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