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Reset Password

January 22, 2013 - 4:06am #1

Vuforia SDK Version: 0 -

Description with steps to reproduce: I have a similar problem as Stephan.
https://developer.vuforia.com/forum/issues-and-bugs/website-locked-my-account

Unfortunately I lost my Password.
After trying to reset, the system notifies my that its unable to change the password.
Tried this several days now, even contacted the support with no luck. They say I should give the system more time.
I created a new account using a different email address to post here and to download the new sdk.

Any help is appreciated -

Development OS (Mac OS X, Windows, Linux): - -

Mobile OS and Version: - -

Mobile Device Manufacturer and Model name: - -

Do the Vuforia Sample Applications show the same behavior?:

Reset Password

June 3, 2013 - 2:36am #5

Hi shebuterne,

for account related issues, you can report the issue to our contact page:

https://www.vuforia.com/contact

 

Reset Password

June 3, 2013 - 2:33am #4

Hi, 

 

Same problem for me : i'm currently unable to change/reset my password. 

 

Thank you for your help .

Reset Password

January 22, 2013 - 9:37am #3

Hi Gregor,

could you PM me your old account email (the one for which you cannot reset the pasword, not the one from which you're currently posting)

thanks.

 

Reset Password

January 22, 2013 - 4:35am #2

Hi Gregor, the issue has been taken in charge, we should be able to update you soon.

 

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