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Service not available while creating Area Target

Unity Editor
August 17, 2022 - 11:45pm #1

Hi,

I'm building the Area Target Capture API scene from Unity sample project, I have followed the doc (https://library.vuforia.com/area-targets/area-target-capture-api-unity) , after building the App in iPhone with Lidar, I was able to create the Area Target but during generation of Area Target I'm getting following error from few hours now

[ERROR] Vuforia portal authentication: The Vuforia portal reported an unknown error. Please try again.

2022-08-17 22:37:20.053599+0530 AreaTargets-Vu[32464:18362974] ERROR/AR(32464) Failed to generate Area Target because the server is not reachable, down, or overloaded

I have made sure that all credential are correct and in place.

I'm using iOS 15.5 , iPhone 13 Pro

Vuforia version - 10.9.3

Unity version - 2021.3.1f1

 

Thanks.

Platform: 

Service not available while creating Area Target

September 5, 2022 - 11:25pm #4

Hey there,

 

Can you confirm that your device has full internet connection? 

 

Kind regards,

Patrick Scheper

Vuforia Engine Product Manager

Service not available while creating Area Target

August 21, 2022 - 1:22am #3

Yes,I have make sure those credentials are correct and in place. I was able to capture the Area, but during saving I got Error: Service not available!



I have repeated the issue few time today as well for logging purpose

here is a screenshot while generating as well

 

AttachmentSize
Image icon IMG_3674.PNG4.09 MB

Service not available while creating Area Target

August 19, 2022 - 7:46am #2

Hey there,

 

Can you confirm that you succesfully added the Client ID + Secret in the Area Target Capture Behaviour in the inspector? Also can you tell me when exactly you've experienced the error? If not, please reproduce the issue and tell me when. This way I could ask the Cloud team to look into the logs for your account.

Thanks.

 

Kind regards,

Patrick Scheper

Vuforia Engine Product Manager

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