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Target Manager Unable to Download Database

June 24, 2013 - 1:46pm #1

Vuforia SDK Version: 2.5.7 -

Description with steps to reproduce:

I have a target database with 102 target images wich are between 2 and 5 stars (the majority are 3 stars). When I try to export the target database (SDK option) with 99 of these targets selected I get an error from the Target Manager:

"Error in processing request please try after some time"

I've tried again and again; after logging out/in, in different browsers, and still the same error.

-

Development OS (Mac OS X, Windows, Linux): Mac OS X -

Mobile OS and Version: iOS 6.1.4 -

Mobile Device Manufacturer and Model name: Apple iPhone 5 -

Do the Vuforia Sample Applications show the same behavior?: N/A

Target Manager Unable to Download Database

June 27, 2013 - 1:56am #9

Ok, glad to hear it works now!

 

Target Manager Unable to Download Database

June 26, 2013 - 3:38pm #8

Still cannot download either database of 41 targets.

 

I'm going to try unselecting/caching the selection then revisiting the page to see if it resolves.

 

Edit:

I got it to work;

  • Deselect all items
  • Left the project's page
  • Reopened project's page, (no items were selected by default now)
  • attempted to select all and download.

After a delay, instead of failing, it went through.

Target Manager Unable to Download Database

June 26, 2013 - 8:20am #7

Glad to hear that.

ScottAR, can you also confirm the issue is gone ?

 

Target Manager Unable to Download Database

June 26, 2013 - 8:12am #6

I tried again today, 61, 71, 81, 91, 98, 99, 100 all downloaded without issue. Something changed...

Target Manager Unable to Download Database

June 25, 2013 - 10:59pm #5

Thanks ScottAR for the report. We are investigating the issue.

@ valmoso,

I understand that you want 99 targets, and indeed the goal is to allow you to do so,

but if you could also make a test with for instance 50, 80, 90 targets , this would tell us more on the issue, i.e. it would confirm that the issue appears only above a certain number of targets.

It would help..

 

Target Manager Unable to Download Database

June 25, 2013 - 1:44pm #4

I just wanted to chime in that I too am having this issue.

Target Manager Unable to Download Database

June 25, 2013 - 1:40pm #3

Thanks for the reply.

I've not tried to download less than 99... I'm tyring to do performance testing and need the max number of targets in the database (I really want 100, since that's the limit).

The name of the database is simply "Performance" and I have downloaded it successfully at times in the past, tho it did not have all the targets in it.

I will contact support directly.

Thanks.

Target Manager Unable to Download Database

June 24, 2013 - 10:28pm #2

Hi, have you tried downloading less than 99 (e.g. 50 targets) and see if it works ?

It might help to see at which point you get the error (for instance, trying with with 50, 70, 80 and 90 targets, to see if it make any difference at some point)

Also, what is the name of your DB ? certain special characters are not allowed, so it could also be that the DB needs to be renamed.

Other than that, for this kind of account issues, you can directly contact:

www.vuforia.com/contact

 

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