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ThingWorks hanging on startup

November 29, 2016 - 3:04pm #1

I've installed the latest version and attempted to start it but it hangs on the opening dialog with the message: ThingBuilder Server Starting Up... 

I've let it sit for the last ~30min but there's been no change.

Can anyone provide any advice?

thanks

ThingWorks hanging on startup

December 1, 2016 - 9:15am #2

RCrusoe, 

Firstly, the questions or issues related to ThingWorx Studio should be posted at https://developer.vuforia.com/forum/private-forums/thingworx-studio-forum. 

 

To address the issue, from the error message - I assume, you must have enrolled for Pilot Program at very early stage. Is it correct? If so, you might have installed ThingServer, ThingBuilder and chances are "Inactive" for long time. Please let me know if it is correct. 

Also, before installing, did you uninstall the existing version and re-install the existing version? 

Thanks, 

Giri

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