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VIP Support

September 18, 2019 - 2:19am #1

Is VIP Support bugged? I shows diferent things every day... 

For a week been like this, I sent ticket to support, haven't received a reply yet. 

2 days ago was up and running with a huge form that asked for every single information, and I requested the pilot license. 

Today, the form is just name and subject... Sent again another one.

So.. how long does it take for VIP to actualhy reply?... 

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VIP Support

September 20, 2019 - 12:50am #4

Sent you a PM.

VIP Support

September 19, 2019 - 7:34am #3

I received no email. Regarding the VIP License. 

I have checked spam box and there is nothing there. Is there any contact that can be used for this? 



VIP Support

September 19, 2019 - 2:48am #2


I checked and can confirm that the VIP support ticket works for me. Could you please try a different browser?

In regards to your request, I saw that our Licensing team already reached out to you via e-mail, yesterday.

Thank you.

Vuforia Engine Support

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