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Vuforia cloud not loading

November 17, 2016 - 11:12pm #1
Topic solved

I've been using the cloud recognition lately, but I've come across a problem that doesn't have anything to with the software. I just can't load into my cloud database, as it just keeps on loading forever, like this: http://imgur.com/a/d4AWq Can someone help explain what might the problem be? -

 

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Vuforia cloud not loading

November 23, 2016 - 5:45pm #5

dm3d wrote:

In your screenshot it shows "Type: Cloud (Legacy)" which are no longer available to edit. The status column will show Canceled. This change happened Summer 2015 when any Cloud DBs not upgraded to have a license key were canceled and labeled as Cloud (Legacy). Multiple email notices were sent to all customers with Cloud DBs in the months leading up to conversion with instructions on how to upgrade.

 

Oh yes, thank you! Now I understand where the problem is. I must've missed the email notices somehow. I'll try constructing a new database! Thanks for help!

Vuforia cloud not loading

November 23, 2016 - 3:03pm #4

In your screenshot it shows "Type: Cloud (Legacy)" which are no longer available to edit. The status column will show Canceled. This change happened Summer 2015 when any Cloud DBs not upgraded to have a license key were canceled and labeled as Cloud (Legacy). Multiple email notices were sent to all customers with Cloud DBs in the months leading up to conversion with instructions on how to upgrade.

Vuforia cloud not loading

November 22, 2016 - 5:46pm #3

Hi, 

Yes! It's been going on like this for the past 6 months!

I've received no notifications from Vuforia so I don't think they closed my cloud.

I've contacted them a few times about this before, but they told me to post here.

 

Vuforia cloud not loading

November 22, 2016 - 5:18pm #2

Hello,

This may have been a transient issue. Are you still experiencing the same problem?

Thanks

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