"We offer new support options and therefor the forums are now in read-only mode! Please check out our Support Center for more information." - Vuforia Engine Team

Vuforia Unity support installer editor path bug

By iarribalzaga on Thu, 01/17/2019 - 13:47
Vuforia SDK Version: 8..0.10 - Description with steps to reproduce: I tried to update Vuforia from 7.x to 8.x from the Vuforia Configuration ScriptableObject inspector. My problem is that when I open the *.pkg I get this error: "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." I've examined the content of that *.pkg and I see a script pointing to "/Applications/Unity" In our case that folder name it's different because we have multiple Unity editor versiones installed and it's what was causing that error. Can you fix it on your end? Thanks. - Development OS (Mac OS X, Windows, Linux): Mac OS X - Mobile OS and Version: iOS - Mobile Device Manufacturer and Model name: iPhone - Do the Vuforia Sample Applications show the same behavior?:

Hello,

To upgrade the version of Vuforia embedded in the Unity Editor, please follow these steps:

Hi,

During the installation, I selected the customized folder for the Unity version that I customized due to the Unity HubI and it worked.

Thanks

iarribalzaga

Fri, 01/18/2019 - 10:18

Permalink

Hello,

Where are those instructions? Searching on Google I only get forum results not an official documentation page.

Also, I think that the error:

"The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

zzzcliffordzzz

Wed, 01/29/2020 - 05:12

Permalink

I have multiple versions of Unity on Mac OS.
Wanting to install UnitySetup-Vuforia-AR-Support-for-Editor-2017.4.27f1.pkg.
Also tried UnitySetup-Vuforia-AR-Support-for-Editor-2019.1.10f1.pkg.

Hi, I also have problems installing UnitySetup-Vuforia-AR-Support-for-Editor-2018.4
I follow the steps, I look for the folder where Unity.exe is located, but the error always appears ...
''No programs that have to be clossed running''