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VWS Performance

November 26, 2014 - 7:31pm #1

Vuforia SDK Version: NA -

Description with steps to reproduce:

The VWS API seems to have very bad reliablility. My uploads are constantly timing out. This is a new problem. And it is causing us a big problem. Has anyone else seen this?

Thanks

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Development OS (Mac OS X, Windows, Linux): Mac OS X -

Mobile OS and Version: NA -

Mobile Device Manufacturer and Model name: NA -

Do the Vuforia Sample Applications show the same behavior?: The java sample VWS code also times out.

VWS Performance

December 1, 2014 - 11:43am #4

Ok. if you have contacted developer.vuforia.com/support/contact/cloud they should also take care of handling your case.

In the meantime I have also escalated your forum report to our team, so they are looking into the issue.

 

VWS Performance

December 1, 2014 - 10:41am #3

Hi Alessandro,

I will follow up with technical support. The issue has improved a lot, but we are still getting timeouts when we are trying to activate targets. We are doing update calls in which we activate the target and modify its metadata. We are timing out 100% of the time.

VWS Performance

November 27, 2014 - 12:55am #2

There has been a temporary issue with upload latency in the past days, but this seems to have been resolved;

do you still experience the issue if you try now ?

If so, you may want to send an inquiry to:

https://developer.vuforia.com/support/contact/cloud

selecting "Cloud Reco Technical Support" + "VWS API" in the Category field, and specify your account / DB details.

 

 

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