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App on the Play Store Initialisation Failed

September 11, 2019 - 4:56am #1

Hi, I have an issue with an application that was previously submitted using a classic license.

It has just been brought to my attention that fresh installs of the mobile application have the error "vuforia failed to initialise". This issue was not there before this. No changes have been made to the app since early 2018. Only now that new installs of the app have issue. previous installs (early 2019) has had no issues. 

Looking forward to hear some feedback from the vuforia team on what could cause this issue. Need it to be rectified ASAP.

App on the Play Store Initialisation Failed

September 12, 2019 - 2:30pm #6

Hello,

Thanks for the log. My guess is that it is related to the permissions in the Manifest file. At minimum, Vuforia Engine needs access to the camera (obvious).

I was able to run our Core Samples without any issue with the license key you provided. Recommendation is to comparing the manifest file generated by our Core Samples to yours. I'm not aware of any explicit permission changes that are now required, but that's a pretty old version of Unity.

Thanks,

Vuforia Engine Support

App on the Play Store Initialisation Failed

September 11, 2019 - 6:39pm #5

Hello. 

Attached is the log cat you requested. 

I gather that it is due to the permission for using camera was not enabled.

Did something change either on Vuforia or Google side that this happens recently?

The permission box did come up when we first submitted it to the PlayStore end of 2017.



The account used for the license is



The license name is Maxis Huat AR.

AttachmentSize
Plain text icon Maxis Huat AR LogCat.txt11.88 KB

App on the Play Store Initialisation Failed

September 11, 2019 - 12:59pm #4

Hello,

Can you provide a logcat dump when starting the app?

$ adb logcat AR:D Unity:D *:S 

This may provide some additional clues.

Also, can you also provide access to the license key? If it still on your Vuforia Engine Developer account we can look it up. Just provide us with the portal account email address, and the name of the license key. This way you don't expose the key.

Thanks,

Vuforia Engine Support

 

App on the Play Store Initialisation Failed

September 11, 2019 - 9:24am #3

I dont have my the project open atm since its been archived, so i cant really check the SDK version. 

It is a Unity application which was Unity 5.6.2.

We have tested on Android Devices, Samsung S9 Plus, Samsung S10 running android 9.

App on the Play Store Initialisation Failed

September 11, 2019 - 5:33am #2

Hi,

We would need more information to investigate the issue.

Could you please confirm the below:

SDK version:?

Native or Unity:? if Unity, please confirm the version

On which devices do you see the error? OS of device?

Thank you.

Vuforia Engine Support

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