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Can I change the license key of my Cloud DataBase?

September 7, 2020 - 3:24am #1

Hi team.

 

We have an app that is using a develop license key to access cloud database , recently it's reaching the 1000 recos limit . 

 

We do have a paid basic + cloud key in our developer account , can you please let me know if I can replace the develop license key with our paid key?  If so how can I do it in target manager.  Also if the license key can be replaced , will the Database Server Access Keys change ?

 

Looking forward to your reply. 

Thanks in advance,

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e2discover
Joined:
July 20, 2018
Posts: 1
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Can I change the license key of my Cloud DataBase?

October 21, 2020 - 1:00am #3

Hi Team,

 

We had exactly the same problem.

 

We use the 'Pro - Standard' license for our app, but the cloud DB was still associated to a develop license, reaching the 1000 recos limit.

 

We followed the steps, only at step 3 we were not able to select our 'Pro - Standard' license. (see screenshot)

 

What could be the problem here?

 

Looking forward to your reply.

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marcelwinkes
Joined:
March 29, 2019
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Can I change the license key of my Cloud DataBase?

September 8, 2020 - 7:05am #2

Hi,

Unfortunately no changes can be made once you linked a license to a cloud database.

You will need to create a new db and load the image targets there.

I apologies for the misunderstanding, you can add a new license key to your cloud db by following this steps:

1. Go to cloud license with associated cloud DB.

2. Cancel license

3. Add the new license to the cloud DB

Thank you for your understanding.

Vuforia Engine Support

mcotora
Joined:
March 15, 2019
Posts: 1562
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