I'm unable to purchase a new Basic + Cloud license. I asked if a cancelled (but not deleted) license can be renewed, and Jacky Ding responded via email saying that I'll need to purchase a new one. Fine. I go to the Pricing page, click 'Buy', and click 'Confirm' in the pop-up that appears. A new tab opens and takes me back to the Pricing page.
I asked Jacky about it, and his response, to me saying the Pricing page was broken, was "Most of our customers purchase new licenses via our Pricing page".
I took a screen recording of the issue and uploaded it to my Google Drive. The recording is here.
If anyone has any ideas, that would be great. I've also logged a ticket with support already, and sent a response to Jacky, but I have a feeling it's going to be a while before I get a response.
Thanks.
Hi,
Hi,
Hi Roland,
Hi Roland,
That didn't work. I opened five tabs in a row - every time I clicked 'Confirm', it just opened a new tab. I also turned off my adblocker, and it still didn't work. Do you have any other ideas?
Thanks.
Also, it says my account is
Also, it says my account is 'Restricted', and I have no idea why?
Hello , checked account for
Hello , checked account for user SmarteSupporrt
It is active now and licenses Basic + Cloud active and developer active - so it should work. Possibly it was some delay . Thanks
BR
Vuforia Engine Support
Hi Roland.
Hi Roland.
Sorry, I replied with the wrong account. Can you please check THIS account (adrianzande) and see why it's restricted.
The SmarteSupport account is not restricted. Please check why the adrianzande account is.
Thanks.
Hi,
Hi,
I see there are 4 license where 2 have status deleted and one Basic + Cloud is canceled in Apr 2021 , but one developer license is still active. Therefore I set now the account as active. I hope this helps!
BR
Vuforia Engine Support
Hi Roland,
Hi Roland,
Thanks for reactivating the account.
Hi Roland,
Hi Roland,
Just checking what the go is with reactivating the cancelled license on my account?
Thanks.
Hi,
Hi,
I checked your licenses to your user account
Hi Roland,
Hi Roland,
Hello,
Hello,
I did some research on this and found the following response to a case opened on 7/13/21:
"Hello,