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Double BIlling in One Month

October 20, 2021 - 11:41pm #1

hi, I currently subscribe to Vuforia Cloud Services for several months. But why for this month (October 2021), I get a double bill. First, October 15 has made the payment and confirmed success. But in the same month (October 2021) another bill occurred on October 18, and fortunately the status failed because my cc limit was not sufficient. of course if the double payout was successful it would be a loss for me.

And every proof of payment is successful I always get info like this.

"Thank you for the Mandiri Credit Card transaction with the final number XXXX8252 on 15-10-2021 17:09:21 at VUFORIA SERVICES BOS in the amount of USD198.00.

If you don't make a transaction, please call Mandiri call 14000".

and I got this on October 15, 2021, which means my October bill has been paid.

So please help, why is there a double bill, please reply.

Double BIlling in One Month

October 21, 2021 - 2:01pm #2

Hello @diskominfos2020,

This is a technical support forum. Thus, we are unable to assist you here.

To protect your privacy, I suggest you reach out to our billing team via the following form with the same details provided here: https://developer.vuforia.com/support/contact/billing

Thanks,

Vuforia Engine Support

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