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Find API-Key

September 10, 2020 - 4:58am #1

Hi, I'm having a hard time getting an API-Key from our newly licensed VIP License.

We just got a VIP Vuforia Engine VIP License for our company, and I already performed the first steps (account activation with SON).

What I wanted to do next is getting an API-Key, which can be used for the Unity plugin. What I see is the Product + SON and SCN...

Can someone tell me where I can find the API-Key?

Thanks, Daniel

Find API-Key

September 29, 2020 - 3:07am #4

Hi,

Ok, I blieve you will need help from our internal team to get this sorted out.

Please reach out to the Billing team by filling out this form: https://developer.vuforia.com/support/contact/billing

I would advise you to specify both account e-mails; dev portal and from the esupport portal for which you have the VIP license.

Thank you.

Vuforia Engine Support

Find API-Key

September 28, 2020 - 3:38am #3

Hi, the account which I got the license for just exists @ support.ptc.com. The credentials don't work @ developer.vuforia.com. On the PTC site, I can see that there is the already bought license, but I cannot find an API Key.

... Also, I have an older account for the Voforia Dev. portal (a different one) but this - of course - is not connected to the one, I got the VIP - license for.

Do I have to "connect" the new account to the dev. portal?

Find API-Key

September 11, 2020 - 4:59am #2

Hi,

If you mean with API Key, license, it should be under the section Develop-> License Manager

Thank you.

Vuforia Engine Support

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