Hi @mcotora ,

The Case #15543341: "Renewal of Annual Licence". We would appreciate if you can get someone on this ASAP.

Hi,

I see that the case has been addressed by the Billing department.

Thank you.

Vuforia Engine Support

Hi,

we have same problem.  Are we going to wait so long too ?

we have 100's of 1000 of users waiting for the service to be back online.

Our app is downloaded in 80 countries.

we are paying customers for 4 years.

Our case number is : Case #15575434

HELP US!

Hi,

Sorry to hear that. Could you please let me know the case number associated with the case.

I can than escalate on the Billing side.

Thank you for your understanding.

Vuforia Engine Support

Unbelievable. After more than 2 weeks, yet nothing has been done for us and our app publishing suspends in limbo because of this. Only 1 person by the name of Govin Varadan emailed us that someone will get to us but no one, no email and no form of follow-up came through.

How is this support for renewal? How is this going to give anyone confidence in your organization? Should we take the hint and take this business elsewhere?

Hi,

Please reach out to our Billing department by filling out this form: https://developer.vuforia.com/support/contact/billing

If you already did this, please confirm me the case number so I can escalate with the the Billing team.

Thank you.

Vuforia Engine Support