Log in or register to post comments

Licence Renewal

September 15, 2020 - 7:57pm #1

Hi there,

We have been trying to contact someone to help us renew one of our licences (The AugMent) which has recently expired. But it has been more than a week and there is still no follow up! How can we reach the right person to renew it for us? Email doesn't seem to get through to anyone?

Licence Renewal

October 11, 2020 - 8:50pm #7

Hi @mcotora ,

The Case #15543341: "Renewal of Annual Licence". We would appreciate if you can get someone on this ASAP.

Licence Renewal

October 7, 2020 - 12:54am #6

Hi,

I see that the case has been addressed by the Billing department.

Thank you.

Vuforia Engine Support

Licence Renewal

October 5, 2020 - 12:50am #5

Hi,

 

we have same problem.  Are we going to wait so long too ?

 

we have 100's of 1000 of users waiting for the service to be back online.

Our app is downloaded in 80 countries.

 

we are paying customers for 4 years.

 

Our case number is : Case #15575434

 

HELP US!

 

Licence Renewal

October 1, 2020 - 11:59pm #4

Hi,

Sorry to hear that. Could you please let me know the case number associated with the case.

I can than escalate on the Billing side.

Thank you for your understanding.

Vuforia Engine Support

Licence Renewal

October 1, 2020 - 7:16pm #3

Unbelievable. After more than 2 weeks, yet nothing has been done for us and our app publishing suspends in limbo because of this. Only 1 person by the name of Govin Varadan emailed us that someone will get to us but no one, no email and no form of follow-up came through.

How is this support for renewal? How is this going to give anyone confidence in your organization? Should we take the hint and take this business elsewhere?

Licence Renewal

September 16, 2020 - 11:25pm #2

Hi,

Please reach out to our Billing department by filling out this form: https://developer.vuforia.com/support/contact/billing

If you already did this, please confirm me the case number so I can escalate with the the Billing team.

Thank you.

Vuforia Engine Support

Log in or register to post comments