Hi there,
We have been trying to contact someone to help us renew one of our licences (The AugMent) which has recently expired. But it has been more than a week and there is still no follow up! How can we reach the right person to renew it for us? Email doesn't seem to get through to anyone?
Unbelievable. After more than 2 weeks, yet nothing has been done for us and our app publishing suspends in limbo because of this. Only 1 person by the name of Govin Varadan emailed us that someone will get to us but no one, no email and no form of follow-up came through.
How is this support for renewal? How is this going to give anyone confidence in your organization? Should we take the hint and take this business elsewhere?
Hi,
Please reach out to our Billing department by filling out this form: https://developer.vuforia.com/support/contact/billing
If you already did this, please confirm me the case number so I can escalate with the the Billing team.
Thank you.
Vuforia Engine Support