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License Canceled

December 6, 2020 - 9:57am #2

Hi,

My License Key has been cancelled because a payment due with the bank. I already change the method of payment but the License Key manager wont let me do anything even if I want to buy a nre License It will just refresh the page. I already contacted the PTC but they just dont answer at all.

 

Is it possible to reenable the License Canceled or do I need to buy. new one and redeploy my app again wich will be a hole process and will require an update of version on my app in app store and google play store. 

License Canceled

December 6, 2020 - 11:22pm #1

Hi,

Please provide me the case number that you got when contacting PTC support.

Afterwards I can contact the apropiate team.

Thank you.

Vuforia Engine Support

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