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license expired

August 3, 2020 - 4:25am #1

My license has expired on Jun 27, 2020. I contacted the customer service to pay to renew my application a week ago and no response so far. The  PTC support Team send me an email that my case number is #15488649:  "Renew a licence" has been created but no response at all for more than 10 days.

I need to renew my the license to change the status of my application to Active as soon as possible so I can reuse the application.

PC: I paid the amount of the license last years on Jun 27, 2019, 12:43

 

Also the support Center isn't responding

 

You can find the screenshots of the Application, SupportCenter page and the Mail below 

 

AttachmentSize
Image icon MagicEye.PNG50.95 KB
Image icon Support Center.PNG44.69 KB
Image icon Mail.PNG43.42 KB

license expired

August 7, 2020 - 5:05am #2

Hi,

The Renew team has responded on the 5th of August confirming that they are working on the request.

Please let me know if you didn't receive the mail.

Thank you.

Vuforia Engine Support

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