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License Expired + Need Renewal

July 9, 2021 - 6:34am #1

Like many of you here, I am trying to get the license renewed for my application. It has been several days with no response and I've sent multiple e-mails to no avail.

Here is my most recent case number: 15968133. Here is my old case number: 15965342

License Expired + Need Renewal

July 9, 2021 - 10:17am #2

Hello,

I checked the cases C15968133(09-Jul-2021 09:33:13) and C15965342 (07-Jul-2021 13:02:17) and these cases are correctly  transferred to the Billing team and the  current status is working in progress - I will estimate  it will take a week, not sure, but, I will notify the team to pay attention for your issue.

Thanks

BR

Vuforia Engine Support

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