Like many of you here, I am trying to get the license renewed for my application. It has been several days with no response and I've sent multiple e-mails to no avail.
Here is my most recent case number: 15968133. Here is my old case number: 15965342
Hello,
I checked the cases C15968133(09-Jul-2021 09:33:13) and C15965342 (07-Jul-2021 13:02:17) and these cases are correctly transferred to the Billing team and the current status is working in progress - I will estimate it will take a week, not sure, but, I will notify the team to pay attention for your issue.
Thanks
BR
Vuforia Engine Support