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License has been suspended,No Response!!

July 25, 2021 - 5:23am #2

 

Our license has been marked as suspended because of outdated credit card payment info, Firstly, its not overdue yet, only because the outdated credit card info and the vuforia auto-renew system tried a couple of times? Secondly, after we have updated credit card info, there is no useful response. Still black screen and suspended.Our app has stopped running for almost four days, now what?????

License has been suspended,No Response!!

July 26, 2021 - 8:24am #1

Hi,

please, check if the credit card is valid and the correct information is given  in the payment info. I will report a license issue to the Vuforia Engine license  team. Temporary I will try to activate the license until the license team will look on it.

BR

Vuforia Engine Support

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