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License never arrived

July 22, 2020 - 9:41pm #2

Hello, I'm a developer making Unity SDK with Vuforia for android/iOS app.

And, I have a problem with requesting license from the ordered product.

I received Software Order Fulfillment Confirmation PDF from my client, including Customer Number, SCN, SON, Site Number and instructions about using.

Following the instruction on PDF file, I made my account at PTC.com and took a next step. But, after click the URL in section 2.Download Softeware, I got error message F000 : Not available on download page. I also tried to get license through License Management page, succeded to quick licensing and enroll my Host ID, but after requesting Installation I got only error message says ",Error in License request, Unable to process license request in 30 minute."


Is there billing problem or something another??


Please let me know quickly.. I don't have much time..

Image icon error1.PNG14.05 KB
Image icon error2.PNG77.77 KB

License never arrived

July 29, 2020 - 5:28am #1


The Vuforia Engine system is separate from PTC. Hence if you bought a new license, you should log into vuforia developer portal -> Develop -> License Manager.

The bought license should be available there.

If you have already done this and the license is missing, you have contacted the right department, licensing to help you further.

Thank you.

Vuforia Engine Support

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