Hello, I'm a developer making Unity SDK with Vuforia for android/iOS app.
And, I have a problem with requesting license from the ordered product.
I received Software Order Fulfillment Confirmation PDF from my client, including Customer Number, SCN, SON, Site Number and instructions about using.
Following the instruction on PDF file, I made my account at PTC.com and took a next step. But, after click the URL in section 2.Download Softeware, I got error message F000 : Not available on download page. I also tried to get license through License Management page, succeded to quick licensing and enroll my Host ID, but after requesting Installation I got only error message says ",Error in License request, Unable to process license request in 30 minute."
Is there billing problem or something another??
Please let me know quickly.. I don't have much time..