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more than a month with no reply from vuforia

January 20, 2016 - 4:50am #1

The reference number for this case is: 00256224

 

 

Hello,

its the third time I am contacting vuforia and nobody answered yet. Since the 18th of December I contacted vuforia to activate my classic license, and till now without any success. This is a very poor service quality I ever experienced.

Even though, I contacted vuforia a second time again and till now no reply. There is no phone number to call or anything else, sorry to tell you this but this is very unprofessional.

When I am trying now to contact vuforia, from the billing under support center, it asks me about a username and password (I dont even know what this is about, tried my vuforia account info, but with no success)

How should I solve my issue now?

How much time should I wait?

 How can I contact vuforia, except now from the forum?

Regards

Y. Al Khaled

more than a month with no reply from vuforia

January 20, 2016 - 3:23pm #2

Please see PM with more details.

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