We've published a App using AR target frames and a paid license. The Vuforia watermark, Pan type basic, is still showing. How do we get rid of it?
We added in the license key and it's still there or is there a build setting that needs to be checked? Cheers!
HI Patrick, I was advised yesterday that the problem occured because of the switch to the free basic Vuforia license. That was a bit of a kick in the gut since we had paid for the license and have not had that issue resolved nor been told that the license we paid for was now free. The fix is apparently to reregister for the free basic license and change all license strings.
Hey there,
Sorry for the delay in response.
Have you tried creating a new project with v10.1.4 and see if the watermark is still present after adding the license key? Could you also test on the newest release v10.3.2?
Thanks.
Kind regards,
Patrick Scheper
Technical Community Manager
... the image targets we use trigger 3D content. Old-fashioned AR image recognition. Nothing fancy...
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Hi Patrick, we are using 3 image targets. It's a straight forward process whcih we have done many times and none of our other apps show the watermark. Only this last one we published. Ther eis nothing different only that the other apps were published last year and this one was published in Sept. We have updated other older apps using iimages to track 3D content and none of them show the watermark. Only the latest one. I am thinking it must have to do with the license manager and something went astray in the system. It seems the Vuforia system maybe thinks it's not a paid license when it is. We paid for an annual Vuforia license which renews every year automatically. I spoke to Vuforia sales who said we have teh correct license. Not sure what else to do. Any idea what to try next please?
We are using 3 image targets and have other apps which are similar. The other apps are listed as "Legacy license" and don't have the watermark, but we have also updated other apps using 3-6 images are targets and they don't have the watermark either. Any idea how we get that sorted or what we coudl try?
That's very odd. Can you elaborate on which features you're using from Vuforia Engine? Do you mean with "AR target frames" image targets?
Kind regards,
Patrick Scheper
Technical Community Manager
We are using SDK 10.1.4 and the license was created 16th Sept 2021.
Thanks so much.
Hey there,
I'm sorry to hear that. There's sadly always going to be people left out on new licensing changes. Was this the first time you paid for a Basic license, or did you renew your license?
Kind regards,
Patrick Scheper
Technical Community Manager