I have submitted my ticket 7 days ago and my case is still not solved. I'm starting to lose patience.
I recevied an email from your representative ( Case 15291173 [ ref:_00DA0YLPa._5005A1E3ONh:ref ] ) but I cannot respond to it! I received an email that says:
Unable to process your email : Re: Case 15291173 [ ref:_00DA0YLPa._5005A1E3ONh:ref ]
Thank you for your email.
However, we are unable to process your email received at
, due to one of the reasons mentioned below.
- There was a connectivity issue due to which the email could not be processed.
What you should do
If you had mentioned a correct case number in the subject of your email in the format C123345678, please resend the email after some time. We apologize for the inconvenience being caused.
- The email did not contain a valid Case Number in the format C12345678.
What you should do
In this case, please make sure to mention the case number in the subject line in the format C12345678 and resend the email again. Emails without a valid Case Number reference in the subject line will be rejected by this email address.
Important:The above information is application only to the emails received at
and delivery to all other recipients ( if any ) in your original email is independent of the above.
You may also use the online Case Tracker to view the Case details. On the case details page, you can add your comments and also attach files to the case.
Alternatively, you can call the Technical Support Toll free number and contact the PTC Technical Support Representative directly.
For questions or concerns regarding the PTC Customer Support website or other digital services, please use our eSupport Help Community Page
PTC Technical Support
I tried following the steps mentioned above but nothing works. Not the phone line, not resending the email. I demand a proper customer care, this is a charade.
All I want is for you to reattempt to charge my bank account. Please respond.