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Please help resolve my issue: License Suspended

March 10, 2020 - 8:56am #1

Hi Vuforia Team, 

Case #15281972

I have been trying to get this issue resolved for the past 3 weeks. I have contacted you guys several times through the billing contact page stating the issue, got an email response back, and every time I try to reply through email it bounces back. I have selected reply and reply all to respond and I still get the same result the email bounces back. 

The issue is that my license is suspended, there was a misunderstanding about paperwork, which is now cleared up, I just need to send over the necessary document to reinstate my license. Is there a person I can get in contact with directly to resolve this matter quickly. 

My app is live on the market in both the App store and Google Play. I really need this resolved quickly. 

Thank you for your time and consideration on this matter. 

Please help resolve my issue: License Suspended

March 10, 2020 - 10:30am #2

Hi,

I see that you have logged a new case with the Billing team. Unfortunately the past couple of weeks we had some intermitant issues with our ticketing systems hence I believe the bounce back.

I've asked our Billing department to come back to you asap.

Thank you for your understanding.

Vuforia Engine Support

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