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Renewal of the Basic License

March 22, 2021 - 7:22am #1

Hello

On March 12, 2021, I sent the form to Vuforia Billing Support for the renewal of the Basic License that expired on December 4, 2020.

My case # 15793120

I still have not received a response.

Please, I need to renew the license because I have an application that does not support new users due to the expiration of the Vuforia license.

Intervertex
Joined:
April 25, 2013
Posts: 1
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Renewal of the Basic License

March 24, 2021 - 6:30am #2

Hi,

Billing resplied to your account e-mail and not the one specified in the case. @intervertex.com

They confirmed that an expired license cannot be reactivated and you should purchase a new license.

Thank you.

Vuforia Engine Support

mcotora
Joined:
March 15, 2019
Posts: 1673
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