Hi,

I've escalated the issue to our Billing department.

Thank you.

Vuforia Engine Support

Hello,

Our licence was suspended because a credit card change. We tried to update Payment Method a lot of times but it didn't worked. Our app will be launched tomorrow, could you inform how to proceed?

Thank you for your attention!

Case #15110044

Hello @DevCriativando,

I see that the support team did respond to you, and provided steps to resolve the issue on your side.

Thanks,

Vuforia Engine Support

Hello @weltonUltra,

I see that the support team did respond to you, and provided steps to resolve the issue on your side.

Thanks,

Vuforia Engine Support

Hello @adalive,

I see that support responded that your payment was processed and your license was resumed.

Thanks,

Vuforia Engine Support

We'd received this "LICENSE SUSPENDED" notification and tried to contact the support by site, but we do not receive an answer so far.

We would like to understand the reasons why our License was suspended and do the possible with the Vuforia Support team to correct it as soon as possible.

My license has been suspended, but payment has been made.

I have been in touch with you for several days but no return.

I've run across the same issue. Trying to solve it asap as I currently have an app in the app store that is no longer working because of it. I've filled out the form and submitted it to billing but no response yet. Please help.

Petieparker wrote:

I've run across the same issue. Trying to solve it asap as I currently have an app in the app store that is no longer working because of it. I've filled out the form and submitted it to billing but no response yet. Please help.

 

Our billing team should have reached out to you at this point. If you have not heard from them please let me know and I'll investigate.

Thanks,

Vuforia Engine Support

I've run across the same issue. Trying to solve it asap as I currently have an app in the app store that is no longer working because of it. I've filled out the form and submitted it to billing but no response yet. Please help.

Hello DuMontKalenderverlag,

If you filled out this form: https://developer.vuforia.com/support/contact/billing support will reach out to you shortly.

Thanks,

-Vuforia Support

The same happened to two of our license?

Our apps are already in the store and not working anymore. Why is that?

We have already written a message to the customer service.



Please help us fast. This is very urgent, because users are getting mad.

Hello blacklab,

Someone will be reaching out to you about this.

Thanks,

-Vuforia Support