Suspended License | Engine Developer Portal

By blacklab on Mon, 09/11/2017 - 16:37

Hello,

I just logged in and discovered one of my licenses has been suspended. I am uncertain as to why this happened and am inclined to think it has to do with the maintenance that just ended. It says "OpsAdmin8" was the one responsible for the suspension but no reason was giver for it (at least I could not find it).

I would really appreciate is someone could explain and, hopefully, fix this issue

*/

Hello blacklab,

Someone will be reaching out to you about this.

Thanks,

-Vuforia Support

We'd received this "LICENSE

We'd received this "LICENSE SUSPENDED" notification and tried to contact the support by site, but we do not receive an answer so far.

Hello @DevCriativando,

I see that the support team did respond to you, and provided steps to resolve the issue on your side.

Thanks,

Vuforia Engine Support

The same happened to two of

The same happened to two of our license?

Our apps are already in the store and not working anymore. Why is that?
We have already written a message to the customer service.

Please help us fast. This is very urgent, because users are getting mad.

Hello DuMontKalenderverlag,

If you filled out this form: https://developer.vuforia.com/support/contact/billing support will reach out to you shortly.

Thanks,

I've run across the same

I've run across the same issue. Trying to solve it asap as I currently have an app in the app store that is no longer working because of it. I've filled out the form and submitted it to billing but no response yet. Please help.

Petieparker wrote:

[quote=Petieparker]

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I've run across the same

Hello @adalive,

I see that support responded that your payment was processed and your license was resumed.

Thanks,

Vuforia Engine Support

My license has been suspended

My license has been suspended, but payment has been made.

I have been in touch with you for several days but no return.

Hello @weltonUltra,

I see that the support team did respond to you, and provided steps to resolve the issue on your side.

Thanks,

Vuforia Engine Support

Hello,

Our licence was suspended because a credit card change. We tried to update Payment Method a lot of times but it didn't worked. Our app will be launched tomorrow, could you inform how to proceed?

Thank you for your attention!

Case #15110044

Hi,

I've escalated the issue to our Billing department.

Thank you.

Vuforia Engine Support

Hi,

I've updated my billing information but my license is still suspended.

Can you provide me any assistance as soon as possible? Thank you

Hi @ranggabima,

Please contact your billing department: https://developer.vuforia.com/support/contact/billing

Thank you.

Vuforia Engine Support

Hi,

Our license has been suspended since this morning.

We checked and the credit card is correct and we have no late payments.

We have already sent a call (# 15688990) through https://developer.vuforia.com/support/contact/billing and our case is not yet resolved.

Hi,

I checked and the case has been resolved on the 30rd of Dec.

Thank you.

Vuforia Engine Support

We'd received this LICENSE

We'd received this LICENSE SUSPENDED notification and tried to contact the support by site, but we do not receive an answer so far.

Hi @diskominfos2020,

I checked the case and it is with the right team, Billing. I've asked them to prioriise the case.

Thank you for your understanding.

Vuforia Engine Support

I have not received a reply

I have not received a reply email regarding the problem I submitted, and I have seen that the credit card I used has paid the bill, but why was it suspended

Hi, a client has experienced

Hi, a client has experienced the same issue. They have paid for a license but the license remains suspended.

How do we un-suspend the license?