Log in or register to post comments

Urgent licencing issue

August 24, 2018 - 9:45am #2

Hi,

I've been trying to get an urgent licencing issue resolved since this morning (GMT) but I've heard nothing back. I have an app launching tomorrow at an event and I currently have a black screen. There are now just hours left to get the app working. If we can't launch it means months of development time and thousands of pounds wasted.

I've updated the payment method, can you please take the funds and re-enable the licence key?

The case number is: 00058009

Many thanks,

Andy

Urgent licencing issue

August 24, 2018 - 10:09am #1

Hello Andy,

I reached out to the billing/licensing team and they have responded to your case. I believe your payment has been processed, but please confirm this and respond to the email sent to your case if you encounter further issues with this.

Thanks,

Vuforia Engine Support

Log in or register to post comments