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URGENT: License Renewal - lack of response

November 4, 2020 - 11:30am #1

I was sent notification that our license was going to expire due to incorrect billing details. I updated the billing information prior to the license being suspended and it was still suspended. 

Now our live app is non-functional.

I sent a follow-up support request Case #15623890 and I did not receive a timely response.

Why is there no way in the portal to pay and reinstate the license in a timely fashion? I see others have had this same issue, this really is creating a hardship where there should not be one.

Please help.

chabliddell
Joined:
October 5, 2018
Posts: 2
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URGENT: License Renewal - lack of response

November 9, 2020 - 5:19am #4

Hi,

I checked the case and it was addressed today.

Thank you for your understanding.

Vuforia Engine Support

mcotora
Joined:
March 15, 2019
Posts: 1399
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URGENT: License Renewal - lack of response

November 6, 2020 - 7:51am #3

Thank you for doing that. But 2 days have passed and we are still dead in the water. What gives? Is there a number I can call?

chabliddell
Joined:
October 5, 2018
Posts: 2
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URGENT: License Renewal - lack of response

November 5, 2020 - 12:27am #2

Hi,

I've escalated your case internaly.

Apologies for the created inconvenience.

Thank you for your understanding.

Vuforia Engine Support

mcotora
Joined:
March 15, 2019
Posts: 1399
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