By chabliddell
on Wed, 11/04/2020 - 19:30
I was sent notification that our license was going to expire due to incorrect billing details. I updated the billing information prior to the license being suspended and it was still suspended.
Now our live app is non-functional.
I sent a follow-up support request Case #15623890 and I did not receive a timely response.
Why is there no way in the portal to pay and reinstate the license in a timely fashion? I see others have had this same issue, this really is creating a hardship where there should not be one.
Please help.
Hi,
Hi,
I've escalated your case internaly.
Apologies for the created inconvenience.
Thank you for your understanding.
Vuforia Engine Support
Thank you for doing that. But
Thank you for doing that. But 2 days have passed and we are still dead in the water. What gives? Is there a number I can call?
Hi,
Hi,
I checked the case and it was addressed today.
Thank you for your understanding.
Vuforia Engine Support