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VAT validation server unavailable

January 8, 2021 - 2:45am #13

Hello, 

I've been trying to buy a basic license for the last few days, but am getting the message that the VAT validation server is unavailable (screenshot attached).

Any help with this would be massively appreciated!

Cheers,

Chris

 

 

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VAT validation server unavailable

January 11, 2021 - 12:32am #12

Hi,

Please contact our Billing department by filling out this form: https://developer.vuforia.com/support/contact/billing

Thank you.

Vuforia Engine Support

VAT validation server unavailable

January 22, 2021 - 4:26am #11

I'm also having this issue - please can you advise when this will be fixed.  My case number is 15716314.

VAT validation server unavailable

January 23, 2021 - 3:29am #10
mcotora wrote:

Hi,

Please contact our Billing department by filling out this form: https://developer.vuforia.com/support/contact/billing

Thank you.

Vuforia Engine Support

Mcotora can you please look into this case number 15716314 as it is holding us up from using Vuforia on a project and also holding us up from paying you!

VAT validation server unavailable

January 25, 2021 - 5:57am #9

Hi,

I checked the system and I was able to go to the payment system once I entered all the details: name, address, vat number etc.

Could you please try again and let us know?

Thank you.

Vuforia Engine Support

VAT validation server unavailable

January 27, 2021 - 3:35am #8

Hi,

It's still not working as of the time of this comment.

"The VAT validation service is currently unavailable. Please try again soon."

It attempts to make a call to..

https://developer.vuforia.com/targetmanager/billing/**** <- a number I assume is an ID

The response it gets is `{"result_code":"VatApiUnavailable","transaction_id":"d88e150dfe2f43eaaddf05b426b06d51"}`

I don't know what more you need to know.  This is not working.  If this is a UK specific thing then please test and let us know.

Thank you

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VAT validation server unavailable

January 27, 2021 - 4:26am #7

Hi @mpldev,

THank you for bringing it up to our attention.

We use a 3rd party provider to assess the VAT and we noticed an outage on the 21st of January that got resolved.

Could you please let me know aprox at which time did you get the error?

Based on further testing the issue seems to be isolated to UK VAT numbers. I informed the dev team about the findings.

Vuforia Engine Support

VAT validation server unavailable

January 27, 2021 - 6:40am #6

@mcotora How soon will this be fixed? I am working with @mpldev on a project together and have been seriously delayed by the VAT issue

VAT validation server unavailable

January 28, 2021 - 5:48am #5

Please could we get an update on the status of this?

VAT validation server unavailable

January 28, 2021 - 11:27pm #4

Hi,

R&D is working on a fix and the fix should be live, next Monday, on the 1st of February.

Thank you for your understanding.

Vuforia Engine Support

VAT validation server unavailable

February 2, 2021 - 12:55am #3

Hi, we're on the 2nd February and the form is still not working.  Could you please get an update from your R&D team?

VAT validation server unavailable

February 2, 2021 - 1:53am #2

@mcotora we are still waiting for this fix for the UK VAT service, it's quite urgent so any update or the fix going out would be appreciated



-Rob

VAT validation server unavailable

February 3, 2021 - 6:25am #1

Hi,

The fix is live, can confirm that I've also tested it and it works

Thank you for your understanding.

Vuforia Engine Support

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