Hi,

Please create an exception in your firewall for *.vuforia.com or discuss with your IT team if this gets blocked by the firewall.

Thank you.

Vuforia Engine Support

Hi, I am having same issue, the Model Target Generator application does not open up and gives the message "Service not available now. Please try again later" always.  I have also tried on open network and still facing same error, even on browser with open network the url(https://mtg.prod.vuforia.com.) is responding with 404 . Please let me know, Thanks!

Hi,

Yes, the application needs to access: https://mtg.prod.vuforia.com.

Thank you.

Vuforia Engine Support

Hi, the Model Target Generator application does not open up and gives the message "Service not available now. Please try again later" always. I've spoken to the IT department of the company that I work for and they've asked me if there's a website or something else that needs to be white listed. Please let me know, Thanks!

Hi,

Unfortunately not, you would need access to that specific url to be able to login to MTG.

Thank you.

Vuforia Engine Support

Our IT group will not open this on the firewall.  This project is not critical to day-to-day work here but I am trying to build a proof of concept for a device helper AR app for our customers.

Is there an alternate URL you guys can setup to allow access?

Hi,

If the URL does not resolve in the browser, than the site is blocked by your company network. Please reach out internally to your networking team.

In order to confirm that the site is reachable you will receive a HTTP 404 error, it is counter intuitive however this indicates that the site is reachable and you should be able to login MTG.

Thank you.

Vuforia Engine Support

Hi,

I am also receiving the same 'service is not available' message using the newest model Target generator Windows 64-bit executable. This happens when trying to authenticate in the application, but we or never allowed to authenticate and subsequently login. The suggested URL earlier in the thread, https://mtg.prod.vuforia.com , does not resolve for me even when used in a browser.

Any updates or suggestions for a fix? We're paying a lot of money per year to be able to use these services.

Thank you!

The Login is not working by me too. Has anybody found a solution to make it work again?

When I go to https://mtg.prod.vuforia.com/ from my chrome browser I see the following

Is the service down or do I need to enable any settings in the windows firewall. (if so, please tell me how)

Thanks in advance

Hello @OE310,

Below is the only guidance that we have for logging into Model Targets on your network.

medabit wrote:

The Model Target Generator needs to access the following URL: https://mtg.prod.vuforia.com to function. Please adjust firewall rules accordingly.

My suggestion is to try logging in from another network, one that you know will not block external URLs, to see if that resolves the issue.

Thanks,

Vuforia Engine Support

Hello, 

Thank you for your reply.

It still is not working for me. Although I already changed what I knew, could you give more details on what my Proxy or firewall configuration should be in order to work? 

Thank you,

Hello,

I just tried to log into the last three (3) major versions of the MTG (8.0.10, 8.1.8, & 8.2.4) and all worked for me. Perhaps this was an intermittent issue with our service as I received another, unrelated report from another channel.

Please let us know if the issue persists.

Thanks,

Vuforia Engine Support

Hello, 

I still have this problem, already checked the proxy and firewall configurations and it is still not working. Did anyone figure out how to solve it?

Thank you, 

Hello,

The Model Target Generator needs to access the following URL: https://mtg.prod.vuforia.com to function. Please adjust firewall rules accordingly.

Thanks,

Vuforia Engine Support

Same problem here. Have you got any solutions yet?

The problema appears when we try to login to the app. Checked different proxy configurations.

Thanks in advance.

Hello Mobile4Micron,

At what point are you seeing this message? When you log in or when you try to generate a target? Just to confirm, you have tried to do this in an environment that has neither a proxy or a firewall correct? Is there a .vul in your project that you can share with me?

Thanks,

Vuforia Support