Just uploaded a 12M model now that wasn't working yesterday, and it seems to work now.

Alright! Thanks for the point in the right direction Gorbepir!

Uploading a scan at 6.9MB worked and processed.

Also interestingly enough I learned more about the .od format. Turns out its an archive that contains individual images in sequence along with some meta info. That being said this also means that unique points of interest are independent of filesize. Turns out a few "green squares" (photos) filled with holding the phone stable can be more effective than an entire "filled" object capture that's sped through (blurry when saved out.)

All in all the feature is still broken, but at least there's a workaround confirmed from two sources.

lootcratemobile wrote:

Ran into this myself yesterday (oct. 5th.) The last object scan I attempted was a year ago which was fully working (and launched in a product.)

 

Attempted:

• The use of multiple browsers
  • Chrome
  • Safari
• Multiple scans done by different phones
  • Nexus 5 (supported)
  • Nexus 6 (unsupported)
  • Nexus 6p (unsupported)
• Old .od files from a year ago (that were working and have a working database created from the same files)

Gorbepir's suggestion of uploading a less than 8MB track seems the most viable fix for now. I'll be testing this later today and posting any results.

 

Regardless this feature appears to be very broken. If it turns out to be the sub 8MB tracker problem. This is not even close to allow the fidelity of tracking that I require for production.

Also one of the least helpful error messages as well.

"There has been an error while processing your request. Please try again or search for the issue in the forums."

 

Not to mention that the Vuforia Scanner App change log stops after a while and doesn't even list the current hosted .apk version.

I have uploaded a 32M file Sep. 26th with no problem, something has happened from then.

Ran into this myself yesterday (oct. 5th.) The last object scan I attempted was a year ago which was fully working (and launched in a product.)

Attempted:

• The use of multiple browsers
  • Chrome
  • Safari
• Multiple scans done by different phones
  • Nexus 5 (supported)
  • Nexus 6 (unsupported)
  • Nexus 6p (unsupported)
• Old .od files from a year ago (that were working and have a working database created from the same files)

Gorbepir's suggestion of uploading a less than 8MB track seems the most viable fix for now. I'll be testing this later today and posting any results.

Regardless this feature appears to be very broken. If it turns out to be the sub 8MB tracker problem. This is not even close to allow the fidelity of tracking that I require for production.

Also one of the least helpful error messages as well.

"There has been an error while processing your request. Please try again or search for the issue in the forums."

Not to mention that the Vuforia Scanner App change log stops after a while and doesn't even list the current hosted .apk version.

In my case, I just redid a scan with only half the object (just to see if it would work).

Is there still no update on this? I am on site for an AR installation which NEEDS to be completed today in order for an international conference. 

Those that have had luck with smaller files, how did you reduce the size of the .od?

niarEcorey wrote:

Same issue here as well; though we've had success with uploading .od files that are less than 8Mb in size. Anything larger than this fails.

Yup made a smaller 7M version of the od and uploading worked.

More of 48 hours and any news or informations by Vuforia Team?

Same issue here as well; though we've had success with uploading .od files that are less than 8Mb in size. Anything larger than this fails.

Same here, trying to upload all day. Uploading single image works though. File size was 12M.

When uploading the .od file, the bar gets stuck at around 95% and then the message appears.

Same here, .od is 36MB.

Same issues here, 24 hours ago and not fixed yet.