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Vuforia Object Scanner not working

July 1, 2019 - 11:22am #1

Hello Team,

I want to use the vuforia object scanner feature for a personal project. It was mentioned on websites that the best phones are the Samsung which would create more feature points while scanning the objects. So, i got the new samsung S10+, despite having oneplus 3T which was able to scan the objects but not many feature points were being identified.

However, the Vuforia Object Scanner application is not working on my S10+. I am unable to understand how this is possible, being the best android phone available in todays' market. Also, the supported devices has mentioned till S9+.

So, is the vuforia not supported on new Samsung S10 series, or the application has not been made compatible to this ?

Forget about scanning, the application is unable to access the camera(can be seen in attachments). I have provided all the permissions requested by the application.

I am uploading the screenshot from my both devices, please have a look and please do the needful.

 

Thanks

Rajat

AttachmentSize
Image icon OnePlus 3T.jpg1.42 MB
Image icon Samsung S10+.jpg171.55 KB

Vuforia Object Scanner not working

July 14, 2019 - 5:55pm #3

I am having the same issue on my samsung s10e.

Vuforia Object Scanner not working

July 1, 2019 - 3:11pm #2

Hello,

Thank you for the report, and apologies for the inconvenience. I was able to replicate the issue and have opened an investigation.

I'll update this thread with relevant updates.

Thanks,

Vuforia Engine Support

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