Topic locked

App crash on some Android Devices

June 8, 2015 - 2:22am #1

Hi,

We currently have an app on the google play store that crashes on some android devices such as the Hudl2.

We are using Unity 5 and the latest vuforia.

You click to start the app and immediately receive a 'Unfortunately AliveLab has stopped' message. I have tried created an empty unity app and loading that which works fine. As soon as I import the latest Vuforia however, it then crashes. I don't even have to put any of the vuforia prefabs in the scene and it will crash on some devices every single time.

The android store bug report is as follows:

 

 

java.lang.Error: FATAL EXCEPTION [UnityMain]
Unity version : 5.0.1f1
Device model : Pegatron Hudl 2
Device fingerprint:Device fingerprint

Caused by: java.lang.Error: signal 11 (SIGSEGV), code 0 (?), fault addr 000011c3
Build fingerprint: 'Hudl/HTF8A4XX/HTF8A4:4.4.2/KOT49H/rel.android-build.20150106.154003:user/release-keys'
Revision: '0'
pid: 4547, tid: 4563, name: UnityMain >>> app-bundle-id <<<
r0 00008892 r1 00000000 r2 00000060 r3 0000003a
r4 14704040 r5 7cf001e0 r6 00000000 r7 15e13698
r8 fffd02b8 r9 00000060 sl 00000000 fp fffd02b8
ip 0012bbb8 sp 7a1cfcc0 lr 1548ce0c pc 00000000 cpsr 6e612e6c

at Unknown.00000000(Unknown Source)
at libunity.0048ce08(Native Method)
at libunity.00489ef0(Native Method)
at libunity.00489e90(Native Method)
at libunity.0022cba0(Native Method)
at libunity.0012efc8(Native Method)
at libunity.0012ea98(Native Method)
at libunity.002af5c0(Native Method)
at libunity.002af4a0(Native Method)
at libunity.002af224(Native Method)
at libunity.004b9248(Native Method)
at libunity.004bde28(Native Method)
at libhoudini.0006275c(Native Method)

 

 

 

This is causing us a real problem as we are having to refund the physical product which goes alongside the app. Any help is appreciated.

Many Thanks

App crash on some Android Devices

June 9, 2015 - 7:45am #2
Topic locked