Log in or register to post comments

Screen Blown Out

August 16, 2013 - 8:40am #8

My app played back on a mobile device(android phone/Ipad Retina) is blown out. The AR projections are fine but the real world view throuth the camera lens is blown out. How do I fix this? See attatched. 

AttachmentSize
Image icon Screenshot 2013.08.16 11.38.50.png1.85 MB

Screen Blown Out

August 16, 2013 - 8:42am #7

You're seeing that consistently across devices? There's nothing in the SDK that manipulates the white balance in that way. Are you using any other plugins?

Screen Blown Out

August 16, 2013 - 8:46am #6

I saw the same problem on my galaxy stellar phone running the sample "video playback apk "included on the vuforia site. I would say that it is  something in the vuforia plugin. 

Screen Blown Out

August 16, 2013 - 8:56am #5

to confirm , is this occuring under all lighting conditions - you see it in all context?

Screen Blown Out

August 16, 2013 - 8:59am #4

Yes I tried making the room darker and lighter and pointing the camera a different spots in the room hoping it would set its own exposure. Nothing helps

Screen Blown Out

August 16, 2013 - 9:51am #3

I've relayed an inquiry to our device gurus to see if they recognize what may be occurring. Yours is the only report that we've gotten on this issue.

A few more questions..

Do you have any other apps that use the camera on these devices that may be running in the background?

Did you see this effect the first time you ran the Video Playback APK on your Android device, or did it crop up subsequently?

Are you seeing it w/ the Video Playback sample project on you iPad?

Have you tried a full reboot of the affected devices?

Screen Blown Out

August 16, 2013 - 11:21am #2

~no apps running in the background
~the problem cropped up
~I did not try the video playback on the ipad

~a reboot did not help

Screen Blown Out

August 19, 2013 - 5:02pm #1

We haven't been able to reproduce this issue. Have you tried re-installing the APK?

Log in or register to post comments