Hey there,

Have you tried to use another browser?

Kind regards,

Patrick Scheper

Technical Community Manager

same issue, can't download target images it takes too long trying changing image targets but no diff.

Hi @yreddy,

Could you please confirm the following:

1. Error you get in the Target Manager?

2. With which database are you seeing this error?

Thank you.

Vuforia Engine Support

   Same problem! I can also not compile my database to Unity.

Hi @easyDrumsDev,

Could you please provide us the image to test?

Thank you.

Vuforia Engine Support

I'm doing a database with litterally ONE image, no alpha channel and still have this problem. Any other suggestions?

Edit: The link you provided is broken.

Hi @Vishali123

Please try and build a database whit a smaller number of images.

@Ruudvanmierlo: if you get an error that it is not compiling, you might have an alpha channel in the image.

You can find more information regardings errors here: https://library.vuforia.com/articles/Training/Getting-Started-with-the-Vuforia-Target-Manager#troubleshooting

Thank you.

Vuforia Engine Support

Same problem! I can also not compile my database to Unity.

HI i could not download the targeted  database collection its says it may take several hrs and nothing is happening

I am currently having difficulties when compiling the database. I am trying do compile a 65 target database and it get stuck while compiling to later say It took too long to compile. Is there any way I can fix this? Or is the only way of fixing it reducing the target database's size?

Hello @michel12,

The dev ops team believes it has resolved the issue relating to the Target Manager's performance. We've introduced additional monitoring to more quickly address this specific issue if it arises again.

If you continue to have difficulties, please post again with the specifics of the issue (similar to what you provided before). It would also be helpful if you could also provide the database name you're working with to help further isolate the specific problem.

Apologies for any inconvenience and thank you for your patience.

-Vuforia Engine Support

The issue is still pending.I cant compile database from yesterday onwards

Hello,

We are aware of the performance issues with the Vuforia Target Manager and are working hard to resolve them ASAP.

Apologies for any inconvenience, and thank you for your patience.

-Vuforia Engine Support

Me too, I have this issue for at least six hours, I can't download targets databases.

I am having the same issue right now.. 

Same here!!

Yes, same over here. Please "Resolve" this issue again. It´s not working.

The same in my case. https://developer.vuforia.com/targetmanager/project/fetchDataBaseForDownloadZip is not working

Facing the same issue. It just says "Page isn't working"

Not solved, I have the same problem for 2 days straight, database just won't compile.

Please solve the matter.

Admin010 wrote:

RESOLVED: The prior issue impacting the ability to download Image Target Databases has been resolved. Please try again.  Thank you for your patience!

No it hasn't please reply soon!

Hi,

Same Problem here. Also made 16 Device Databases. 15 could be downloaded without problem. But one won't. Just get's stuck while "Compiling Database". Created a new one with same targets. Still no luck, changed name (Very short, no special characters...), nothing.

This is urgent. I will have to upload the app soon.

Any Help?

Same for me, I made 8 Device Databases with about 60 Targets each. One of them always gets stuck... will I have to reupload again? By the way, why is there still no bulk upload available (AND no VWS)? And why can't I edit the size of targets after upload? 

Arvin6 wrote:

None of these worked for me. I'm still stuck here. Can anyone help?

It works now. The reason it didn't work before is because the server was down. So, if anybody got this problem from the future, don't panic.

Support replied that server's down. Been trying from 20 hours now.

None of these worked for me. I'm still stuck here. Can anyone help?

Same happened to me and solved by just changing browser, from Firefox to Chrome. Hope it helps !

fixed by changing image format from png to jpg