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Vuforia App Key is not valid for this product. Issue

September 19, 2016 - 8:29am #1

I'm having problems to figure out why vuforia is giving me this error: "Vuforia App Key is not valid for this product." since I'm configuring my AR (using image targets ) app with a Developer - Device Licence key, just like I did in many other apps. It works on iOS and in some Android devices(ie: Samsung S4), but is some of them I get this error. Its seems that Vuforia thinks that those devices are Digital Eyewear device when, actually it is a Tablet.

Any ideas???

Using Unity 5.3.2f1

VuforiaSDK 6.0.117

Device with problem: Irulu x7 7"

Vuforia App Key is not valid for this product. Issue

September 19, 2016 - 2:14pm #2

Hello,

Vuforia will only assert on the digital eyewear license key if the device identifies itself as one of our supported eyewear devices. This list is currently relatively short and the device mentioned is not listed.

Please PM me the following:

  • Llicense key that is being used when failing
  • The exact Device name (from the Android Settings->About device)

Thanks

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