Hi,

I am not able to offer remote assistance.

The only Android device that I currently have is a Huawei phone and I am not able to access Play Store. The corporate network also restricts me from using different sites that automatically generate the APK from Play store.

In order to further investigate, I would need first the apk of the file and secondly the Unity project. Please share them via dm.

Also have you tried upgrading to a newer Vuforia version?

As per the release notes for 8.1.10, the only issue that would fit your use-case is:

Known issue: Initialization fails to return INIT_NO_CAMERA_ACCESS code when camera permissions are denied on Android and UWP.

Thank you.

Vuforia Engine Support

Hi,

Any update?

Our producation app is now not usable for 2-3 weeks.

Hi,

Any update on this?

Cheers,

Jel

Hi,

It does crash after the init.

That's the entire output.

The thing is, even the app that's on Google Play/App store that used to work before now started crashing too. Without any code changes. 

We're not using anything special, only OpenGLES3 api.

App can be found here: https://play.google.com/store/apps/details?id=com.poppr.augmentedroutes

Anyway we could jump on a call to get this issue resolved faster?

Cheers,

Jel

Hi,

The logcat abruptly ends after the init process selects the rendering API, does it freeze/crash after this step? is this the entire log output?

Would you be able to some info on the build settings? are you using something special?

Thank you.

Vuforia Engine Support

Hi,

Some additional testing:

• Clean build with Vuforia doesn't freeze on init
• Using our project build, Vuforia init even crashes on an empty Unity scene

We're mainly using image targets with cloud markers.

App is crashing on:

• OnePlus 5t
  
  Android version: 9
  
  Security patch level: February 1 2020
• Galaxy A50 (2019)
  
  Android version: 9
  
  Security patch level: March 1 2020
• Galaxy A8 (2018)
  
  Android version: 9
  
  Security patch level: February 1 2020

Device still works on this testing device:

• Galaxy S7 edge
  
  Android 8, Samsung experience 9
  
  1 March 2020

Logcat:

--------- beginning of system
03-31 14:28:48.213 15028 15050 I Unity   : SystemInfo CPU = ARM64 FP ASIMD AES, Cores = 8, Memory = 3699mb
03-31 14:28:48.213 15028 15050 I Unity   : SystemInfo ARM big.LITTLE configuration: 2 big (mask: 0xc0), 6 little (mask: 0x3f)
03-31 14:28:48.216 15028 15050 I Unity   : ApplicationInfo com.poppr.augmentedroutes version 1.6 build fd2833e5-bea7-4d67-8a4f-39af75aa58ec
03-31 14:28:48.216 15028 15050 I Unity   : Built from '2018.3/staging' branch, Version '2018.3.14f1 (d0e9f15437b1)', Build type 'Release', Scripting Backend 'il2cpp', CPU 'arm64-v8a'
03-31 14:28:48.466 15028 15050 D Unity   :  GL_EXT_debug_marker GL_ARM_rgba8 GL_ARM_mali_shader_binary GL_OES_depth24 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_EXT_read_format_bgra GL_OES_compressed_paletted_texture GL_OES_compressed_ETC1_RGB8_texture GL_OES_standard_derivatives GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_texture_npot GL_OES_vertex_half_float GL_OES_required_internalformat GL_OES_vertex_array_object GL_OES_mapbuffer GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_type_2_10_10_10_REV GL_OES_fbo_render_mipmap GL_OES_element_index_uint GL_EXT_shadow_samplers GL_OES_texture_compression_astc GL_KHR_texture_compression_astc_ldr GL_KHR_texture_compression_astc_hdr GL_KHR_texture_compression_astc_sliced_3d GL_KHR_debug GL_EXT_occlusion_query_boolean GL_EXT_disjoint_timer_query GL_EXT_blend_minmax GL_EXT_discard_framebuffer GL_OES_get_program_binary GL_OES_texture_3D GL_EXT_texture_storage GL_EXT_multisampled_render_
03-31 14:28:48.466 15028 15050 D Unity   : to_texture GL_EXT_multisampled_render_to_texture2 GL_OES_surfaceless_context GL_OES_texture_stencil8 GL_EXT_shader_pixel_local_storage GL_ARM_shader_framebuffer_fetch GL_ARM_shader_framebuffer_fetch_depth_stencil GL_ARM_mali_program_binary GL_EXT_sRGB GL_EXT_sRGB_write_control GL_EXT_texture_sRGB_decode GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_RG8 GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OES_texture_storage_multisample_2d_array GL_OES_shader_image_atomic GL_EXT_robustness GL_EXT_draw_buffers_indexed GL_OES_draw_buffers_indexed GL_EXT_texture_border_clamp GL_OES_texture_border_clamp GL_EXT_texture_cube_map_array GL_OES_texture_cube_map_array GL_OES_sample_variables GL_OES_sample_shading GL_OES_shader_multisample_interpolation GL_EXT_shader_io_blocks GL_OES_shader_io_blocks GL_EXT_tessellation_shader GL_OES_tessellation_shader GL_EXT_primitive_bounding_box GL_OES_primitive_bounding_box GL_EXT_geometry_shader GL_OES_geometry_shader GL_ANDROID_extension_pack_es31a GL_EXT_gpu_sh
03-31 14:28:48.466 15028 15050 D Unity   : ader5 GL_OES_gpu_shader5 GL_EXT_texture_buffer GL_OES_texture_buffer GL_EXT_copy_image GL_OES_copy_image GL_EXT_shader_non_constant_global_initializers GL_EXT_color_buffer_half_float GL_EXT_color_buffer_float GL_EXT_YUV_target GL_OVR_multiview GL_OVR_multiview2 GL_OVR_multiview_multisampled_render_to_texture GL_KHR_robustness GL_KHR_robust_buffer_access_behavior GL_EXT_draw_elements_base_vertex GL_OES_draw_elements_base_vertex GL_EXT_protected_textures GL_EXT_buffer_storage GL_EXT_external_buffer GL_EXT_EGL_image_array
03-31 14:28:48.786 15028 15050 I Unity   : Compiled for Android
03-31 14:28:48.786 15028 15050 I Unity   : Vuforia.PlatformRuntimeInitialization:InitPlatform()
03-31 14:28:48.786 15028 15050 I Unity   :
03-31 14:28:48.786 15028 15050 I Unity   : (Filename: ./Runtime/Export/Debug.bindings.h Line: 45)
03-31 14:28:48.786 15028 15050 I Unity   :
03-31 14:28:48.818 15028 15050 I Unity   : Initializing Vuforia Engine
03-31 14:28:48.818 15028 15050 I Unity   : Vuforia.VuforiaRuntime:InitVuforia()
03-31 14:28:48.818 15028 15050 I Unity   :
03-31 14:28:48.818 15028 15050 I Unity   : (Filename: ./Runtime/Export/Debug.bindings.h Line: 45)
03-31 14:28:48.818 15028 15050 I Unity   :
03-31 14:28:48.829 15028 15050 I Unity   : Vuforia Engine Version: 8.1.10
03-31 14:28:48.829 15028 15050 I Unity   : Vuforia.VuforiaRuntime:LogVersions()
03-31 14:28:48.829 15028 15050 I Unity   : Vuforia.VuforiaRuntime:InitVuforia()
03-31 14:28:48.829 15028 15050 I Unity   :
03-31 14:28:48.829 15028 15050 I Unity   : (Filename: ./Runtime/Export/Debug.bindings.h Line: 45)
03-31 14:28:48.829 15028 15050 I Unity   :
03-31 14:28:48.836 15028 15050 I Unity   : Vuforia Engine Unity Extension Version: 8.1.10
03-31 14:28:48.836 15028 15050 I Unity   : Vuforia.VuforiaRuntime:LogVersions()
03-31 14:28:48.836 15028 15050 I Unity   : Vuforia.VuforiaRuntime:InitVuforia()
03-31 14:28:48.836 15028 15050 I Unity   :
03-31 14:28:48.836 15028 15050 I Unity   : (Filename: ./Runtime/Export/Debug.bindings.h Line: 45)
03-31 14:28:48.836 15028 15050 I Unity   :
03-31 14:28:48.842 15028 15050 I Unity   : Unity Editor Version: 2018.3.14f1
03-31 14:28:48.842 15028 15050 I Unity   : Vuforia.VuforiaRuntime:InitVuforia()
03-31 14:28:48.842 15028 15050 I Unity   :
03-31 14:28:48.842 15028 15050 I Unity   : (Filename: ./Runtime/Export/Debug.bindings.h Line: 45)
03-31 14:28:48.842 15028 15050 I Unity   :
03-31 14:28:48.859 15028 15050 I AR      : Vuforia selected rendering API OpenGL ES 3.x
03-31 14:28:48.859 15028 15050 I AR      : Vuforia SDK version 8.1.10

Cheers

Hi,

Could you please provide a logcat dump using $ adb logcat AR:D Unity:D *:S? I would want to see the init proces step by step.

Also could you please confirm the following:

1. Which features are you using?

2. On which device is the app consistently crashing?

Thank you.

Vuforia Engine Support