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500 error on calls to usageservice

October 30, 2019 - 10:34am #1

We have received a report from our client who says that the Vuforia engine generates many calls to "https://usageservice.prod.vuforia.com/v2/venm", and these calls generate a 500 error.

These errors do not cause any issue with the app's functionality, so fixing this is not important. Even so, is there a way to disable these calls?

We are using Unity 2019.2.2f1 with Vuforia 8.38, and building to Android and iOS.

 

500 error on calls to usageservice

November 4, 2019 - 1:05am #2

Hi,

The Vuforia SDK periodically “phones home” to send information using the address you mentioned. What is currently included can be found here: https://developer.vuforia.com/legal/statistics

Unfortunately disabling the calls is not possible.

Thank you.

Vuforia Engine Support

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